Thomas Webster
Long Beach
Summary
Trust and Safety leader with over 8 years of experience protecting large scale online platforms through policy development, abuse investigation, and operational leadership. Proven track record leading moderation teams, responding to complex platform integrity incidents, and partnering with legal, product, and engineering stakeholders to build scalable safety systems. Experienced in regulatory compliance, data driven enforcement strategy, and operational improvements that reduce harmful content and abuse at scale. Known for identifying systemic abuse patterns and translating operational insights into policy, tooling, and enforcement improvements.
Overview
9
9
years of professional experience
Work History
Content Policy Expert Program Manager
Microsoft (via Hi-Tech Talents)
09.2024 - 06.2025
- Led policy strategy and operational rollout for high risk content categories impacting global platform safety.
- Directed development and lifecycle management of platform safety policies addressing hate speech, harassment, misinformation, CSAM, and violent extremism
- Partnered with Legal, Public Policy, Product, Engineering, and Operations teams to translate policy requirements into scalable enforcement systems
- Developed product requirement documentation (PRDs) and business requirement documentation (BRDs) to align safety objectives with technical implementation
- Monitored regulatory developments including the Digital Services Act and emerging platform accountability frameworks
- Contributed to transparency reporting and external compliance initiatives supporting public safety commitments
- Delivered policy training and operational guidance to Trust and Safety teams to ensure enforcement consistency at scale
Legal Associate
YouTube (via Pyramid Consulting)
02.2024 - 08.2024
- Supported global legal operations related to online platform governance, compliance, and intellectual property protection.
- Conducted legal research and analysis related to platform liability, regulatory compliance, and enforcement frameworks.
- Assisted legal counsel in risk assessment and policy interpretation for Trust and Safety investigations
- Managed intellectual property enforcement cases including trademark and copyright violations
- Conducted quality assurance reviews of enforcement decisions to ensure consistency with platform policies and legal requirements
- Coordinated responses to legal inquiries from internal teams and external stakeholders
Trust and Safety Policy Operations Team Lead
Meta (via Accenture)
11.2017 - 10.2023
- Managed large scale moderation operations and platform integrity investigations while leading a team of Trust and Safety specialists.
- Led a team of 20+ moderators responsible for reviewing high risk content and investigating abuse across multiple enforcement categories
- Reduced policy violations by 24 percent through improved enforcement workflows and operational quality programs
- Designed SQL powered analytics dashboards in Tableau to track abuse trends and operational performance metrics
- Investigated high priority escalations involving harassment, fraud, coordinated inauthentic behavior, and platform manipulation
- Partnered with Product and Engineering teams to develop internal safety tools and improve moderation efficiency
- Built KPI frameworks to evaluate operational quality, moderation accuracy, and case review throughput
- Led QA testing initiatives including test case development, regression testing, and bug tracking for moderation tools
- Developed training programs that improved investigator decision quality and enforcement consistency
Trust and Safety Analyst
Meta (via ETeam)
07.2017 - 11.2017
- Investigated suspicious activity and fraudulent accounts to mitigate platform abuse
- Reviewed user reports and escalations related to safety and policy violations
- Evaluated enforcement outcomes to identify opportunities for policy and process improvement
Trust and Safety Escalation Specialist
Google Play (via BCForward)
04.2016 - 07.2017
- Investigated complex mobile application compliance issues involving developer policies and harmful content
- Resolved high volume escalations related to platform safety and policy violations
- Provided guidance to moderation teams on nuanced enforcement scenarios and policy interpretation
Education
Bachelor of Science - Animation And Special Effects
SAE Expression College
Emeryville, CASkills
Trust and Safety Operations
Content Moderation Strategy
Incident Response and Escalation Management
Online Abuse and Platform Integrity
Policy Development and Governance
Regulatory Compliance (DSA, Section 230)
Fraud and Coordinated Abuse Investigation
Cross Functional Leadership
Safety Tooling and Product Collaboration
SQL Data Analysis and Tableau Reporting
Operational Strategy and Process Improvement
Team Leadership and Workforce Development
Timeline
Content Policy Expert Program Manager
Microsoft (via Hi-Tech Talents)
09.2024 - 06.2025
Legal Associate
YouTube (via Pyramid Consulting)
02.2024 - 08.2024
Trust and Safety Policy Operations Team Lead
Meta (via Accenture)
11.2017 - 10.2023
Trust and Safety Analyst
Meta (via ETeam)
07.2017 - 11.2017
Trust and Safety Escalation Specialist
Google Play (via BCForward)
04.2016 - 07.2017
Bachelor of Science - Animation And Special Effects
SAE Expression College