Sheila Totten
Saint John ,New Brunswick
Summary
Dynamic Home Health Care Manager with a proven track record at Shoppers Drug Mart, excelling in care planning and team collaboration. Enhanced patient outcomes through customized care plans and effective resource management. Skilled in budgeting and fostering relationships, ensuring high-quality service delivery while maintaining client confidentiality and promoting continuous improvement.
Overview
26
26
years of professional experience
Work History
Home Health Care Manager
Shoppers Drug Mart
08.2013 - 12.2024
- Evaluated patient needs to ensure appropriate allocation of resources and optimal care outcomes.
- Conducted thorough assessments of patients'' physical, emotional, social, and environmental needs to inform customized care plans.
- Established strong relationships with community partners to facilitate referrals and seamless transitions between care settings for patients.
- Developed comprehensive training programs for new staff members, resulting in improved performance and reduced turnover.
- Managed financial aspects of home healthcare operations, including budgeting, billing, and expense tracking, ensuring cost-effective service delivery.
- Collaborated with physicians and other healthcare providers to develop integrated treatment strategies addressing complex medical conditions at home.
- Safeguarded patient privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home healthcare setting.
- Continuously monitored the performance of home health services by reviewing clinical documentation, analyzing metrics reports, and soliciting feedback from patients/families regarding their experiences under care management supervision.
- Optimized resource allocation by forecasting staffing requirements based on anticipated client caseloads while staying within budgetary constraints.
- Streamlined scheduling processes for better staff utilization and increased efficiency in service delivery.
- Enhanced team collaboration by conducting regular meetings, fostering open communication, and promoting best practices in home healthcare management.
- Led multidisciplinary teams to deliver coordinated care tailored to individual patient needs, improving overall health outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
General Accountant
Irving Oil Ltd
08.1998 - 05.2012
- Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.
- Assisted with budget preparation, monitoring expenses, and providing timely updates to management on variances.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Streamlined accounting processes for increased efficiency in daily operations.
- Implemented effective internal controls to safeguard company assets and prevent fraud or misstatements in financial reports.
- Ensured tax compliance by preparing quarterly sales tax returns and assisting with annual income tax filings.
- Collaborated with external auditors during year-end audits, ensuring compliance with regulations and accurate financial reporting.
- Prepared detailed cash flow analyses for management review, highlighting potential areas of concern related to liquidity issues or potential shortfalls in operating funds.
- Coordinated with clients to improve accounting, payroll and tax operations.
- Developed comprehensive financial reports for presentation at board meetings, investor conferences, or other events where detailed information on company performance was required by stakeholders.
- Served as a key liaison between the accounting department and other functional areas within the company, working closely with managers to address financial issues that may impact their respective profit centers or divisions.
- Maintained up-to-date knowledge of GAAP regulations for proper recording of transactions across all aspects of the business operation.
- Participated in cross-functional teams tasked with evaluating potential acquisitions or divestitures, performing due diligence activities related to target companies'' financial records to ensure appropriate pricing decisions were made during negotiations.
- Spearheaded the transition from manual accounting processes to an automated system, resulting in significant time savings for staff members involved in routine tasks.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Provided journal entries and performed accounting on accrual basis.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Trained new employees on accounting principles and company procedures.
Education
Buisness - Buisness
Millidgeville North High Svhool
Saint John, NB06.1986
Skills
- Care planning
- Client confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Employee supervision
- Team building
- Problem identification
- Professionalism
- Public speaking
- Continuous improvement
- Inventory management
- Staff scheduling
Languages
English
Professional Working
Timeline
Home Health Care Manager
Shoppers Drug Mart
08.2013 - 12.2024
General Accountant
Irving Oil Ltd
08.1998 - 05.2012
Buisness - Buisness
Millidgeville North High Svhool
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