Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Tim

Ottawa,ON

Summary

Detail-oriented with a solid background in inventory management, supplier coordination, and team leadership. Known for enhancing customer satisfaction through efficient service and problem resolution. Skilled in building strong customer relationships and managing multiple priorities. Eager to bring my expertise in client relations and communication to a Customer Service Representative role, ensuring a seamless and positive customer experience.

Overview

8
8
years of professional experience

Work History

Independent Distributor

Canada Bread Franchisee
07.2016 - Current
  • Maintained accurate records of all transactions, ensuring compliance with company policies and relevant regulations.
  • Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
  • Communicated with suppliers daily about inventory needs and sales success.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Managed inventory effectively to maintain optimal stock levels and minimize storage costs.
  • Operated delivery vehicles safely and efficiently.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Parts Manager

Assured Automotive
01.2022 - 01.2024
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Provided timely, insightful and accurate reports to upper management.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.

Paint Prepper/Car Detailer

Assured Automotive
01.2022 - 01.2024
  • Demonstrated attention to detail while inspecting surfaces for flaws or defects.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Promoted a clean workplace, performing regular maintenance on equipment and tools.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
  • Prepared vehicles for paint application by taping and masking different areas.
  • Facilitated clear communication among team members, addressing any concerns or questions regarding paint preparation procedures promptly and thoroughly.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, within tight deadlines.

Education

High School Diploma -

Woodroffe High School
Ottawa, ON
06.2010

Skills

  • Communication
  • Problem-Solving
  • Conflict Resolution
  • Technical Proficiency
  • Attention to Detail
  • Automotive Knowledge

Timeline

Parts Manager

Assured Automotive
01.2022 - 01.2024

Paint Prepper/Car Detailer

Assured Automotive
01.2022 - 01.2024

Independent Distributor

Canada Bread Franchisee
07.2016 - Current

High School Diploma -

Woodroffe High School

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Thomas Tim