Thomas Squires
Barrie,ON
Summary
Proven leader and quick learner, I excelled at Galaxy Cinemas Barrie by enhancing guest experiences and fostering team collaboration. Skilled in customer service and public speaking, I adeptly handled cash transactions and resolved concerns, significantly improving satisfaction rates. My adaptability and strong teamwork ethic contributed to the success of special events and daily operations.
Overview
10
10
years of professional experience
Work History
Cast Memeber
Galaxy Cinemas Barrie
Barrie Ontario
09.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Grocery Stocker
NoFrills
05.2020 - 09.2023
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked designated items on shelves, end caps and displays.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
Concessions Cashier
Troyes Cinema
Petawawa, ON
09.2016 - 08.2017
- Responded to customer complaints to help resolve issues.
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
- Promoted upselling of concession items, resulting in increased revenue for the company.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Prepared and built Type food items according to standardized recipes and directions.
Skills
- Quick-learning
- Strong teamwork
- Public speaking
- Leadership qualities
- Exceptional communication
- Character development
- Following directions
- Adaptable
- Can-do attitude
- Voice projection
Languages
English
Full Professional
Timeline
Cast Memeber
Galaxy Cinemas Barrie
09.2024 - Current
Grocery Stocker
NoFrills
05.2020 - 09.2023
Concessions Cashier
Troyes Cinema
09.2016 - 08.2017