THOMAS SMITH
KELOWNA
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
15
15
years of professional experience
Work History
Dish Washer
King Taps
08.2024 - Current
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Fast paced, consistent operations.
- Attended to intense workload consistently and professionally.
Delivery Driver
UPS
06.2023 - 06.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Barista
Eurobean
01.2022 - 01.2023
- Service excellence with every customer every time
- Rock solid reliability
Shift Leader
Starbucks
01.2010 - 01.2020
- A decade of experience
- Clean, Competent, Composed
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of Arts - Creative Writing
Okanagan College
Vernon, BCBachelor of Arts - Creative Writing & English Literature
UBC
KelownaSkills
- Strong work ethic
- Friendly and outgoing
- Adaptive and creative
- Cash handling
- Customer service excellence
- Punctuality
- Hospitality service expertise
- Cleanliness
Languages
English
Native or Bilingual
Timeline
Dish Washer
King Taps
08.2024 - Current
Delivery Driver
UPS
06.2023 - 06.2024
Barista
Eurobean
01.2022 - 01.2023
Shift Leader
Starbucks
01.2010 - 01.2020
Associate of Arts - Creative Writing
Okanagan College
Bachelor of Arts - Creative Writing & English Literature
UBC
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