THOMAS SLOCOMBE
Edmonton,AB
Summary
I'm a driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Dogpatch Bistro
07.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Agent
Executive Flight Centre
01.2022 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Bartender
Tryst Wine And Small Plates
11.2021 - 01.2022
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Shift Lead Supervisor
Moxie's Grill & Bar
05.2018 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Sales Associate
Saks OFF 5TH
12.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Communication Studies -
MacEwan University
Edmonton, ABHigh School Diploma -
SACHS
St. Albert06.2019
Skills
- Liquor, wine and food service
- Outstanding customer service
- Communication Skills
- Complex Problem-Solving
- Staff Supervision
- POS System Operation
- Customer Relations
- Microsoft Office Suite Proficiency
- Empathetic and Genuine
Certification
- Licensed ProServe
Languages
English
Native or Bilingual
Timeline
Bartender
Dogpatch Bistro
07.2022 - 08.2023
Customer Service Agent
Executive Flight Centre
01.2022 - 06.2022
Bartender
Tryst Wine And Small Plates
11.2021 - 01.2022
Shift Lead Supervisor
Moxie's Grill & Bar
05.2018 - 10.2021
Sales Associate
Saks OFF 5TH
12.2017 - 04.2018
Bachelor of Communication Studies -
MacEwan University
High School Diploma -
SACHS
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