Thomas Simpson
Kelowna
Summary
Dedicated customer based people person commited to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Adept in general hospitality and all customer service based roles. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Charismatic, hardworking, and ready to join my next team.
Overview
5
5
years of professional experience
Work History
Pastry Chef
Toasty Bakery
12.2024 - Current
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
Bartender
Hamilton Island Enterprises, Australia
02.2024 - 09.2024
- Exceeded customer service expectations by providing friendly and courteous service to all guests
- Correctly interpreted customer orders and prepared drinks according to the establishment's standards
Accredited Skoda Salesman
Skoda, Bath
01.2022 - 09.2022
- Developed creative marketing campaigns to attract new customers
- Ensured customer follow-up to increase customer satisfaction and loyalty
- Maintained knowledge of current industry trends, product features, and competitive pricing
Function Supervisor
Bath On Ice, Bath
12.2021 - 01.2022
- Monitored cash flow and reconciled the bar’s daily revenues and expenditures, resulting in a noticable decrease in losses
- Developed relationships with vendors to negotiate discounts and secure promotional materials
Waiting and Bar Staff
The Royal Oak, Cromhall
12.2019 - 03.2020
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers whilst creating lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
Education
Agriculture - Agriculture
Hartpury College
England09.2020
Farm Mechanisation - Agriculture
Hartpury College
England 09.2019
High School Diploma - High School
Katharine Lady Berkeley
England09.2018
Skills
- People Person
- Team Player
- First Aid Trained
Languages
English
Native or Bilingual
Hobbies and Interests
Skiing, Motocross, Fitness, Mountain Biking.
Courses
- First Aid, (010)
- Provide CPR, (009)
- Advanced Resuscitation, (015)
- Recreational Boat and PWC
- Coxwains Grade3
Timeline
Pastry Chef
Toasty Bakery
12.2024 - Current
Bartender
Hamilton Island Enterprises, Australia
02.2024 - 09.2024
Accredited Skoda Salesman
Skoda, Bath
01.2022 - 09.2022
Function Supervisor
Bath On Ice, Bath
12.2021 - 01.2022
Waiting and Bar Staff
The Royal Oak, Cromhall
12.2019 - 03.2020
Agriculture - Agriculture
Hartpury College
Farm Mechanisation - Agriculture
Hartpury College
High School Diploma - High School
Katharine Lady Berkeley
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