Thomas Simpson

Hand delivered flyers to three routes in my community while also working in the warehouse making bundles that were accurate following guidelines.

• Bundled flyers to prepare for distribution and delivery.
• Stored and organized flyers according to zip code for distribution in Windsor.

Started as an interviewer using a call list to contact individuals to partake in a survey about travel habits. I was eventually promoted to a booker where I would contact surveyed people to participate in a travel presentation about the benefits of wholesale travellling

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.