Heather Harris

Clairmont

Summary

Accomplished Logistics Manager with a proven track record enhancing customer satisfaction and on-time delivery rates by optimizing transportation routes. Skilled in Supply Chain Management and adept at team leadership, significantly improved operational efficiency. Demonstrates strong relationship-building abilities, ensuring regulatory compliance and fostering team development. Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.

Overview

years of professional experience

Work History

Logistics Manager

Ayr Motor Express

03.2017 - 08.2023

Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Directed shipping and receiving of wide range of products daily.
Improved on-time delivery rates by optimizing transportation routes and scheduling.
Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
Coordinated driver dispatch to accomplish daily delivery requirements.
Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.

Dispatch Planner

Quality Transportation Services Inc.

01.2016 - 03.2017

Collaborated with cross-functional teams to align goals and ensure project success.
Optimized inventory control, reducing waste and improving costefficiency.
Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
Worked directly with production personnel to resolve production scheduling issues and conflicts.
Prioritized schedules to meet project goals and overall customer satisfaction.
Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Provided expert guidance on industry trends and regulatory compliance requirements during the planning process.
Managed successful day-to-day operations of projects by maximizing productivity from available resources.

Fleet Manager

Connors Transfer

01.2013 - 04.2014

Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
Maintained accurate driver information for delivery scheduling.
Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
Provided all drivers with pertinent safety materials regarding rules and regulations.

Education

Post Graduate Degree - International Trade And Transportation Logistics Management

New Brunswick Community College

Woodstock, NB

06.2002

Skills

Shipping and receiving
Warehouse Management
Distribution Management
Supply Chain Management
Operational management
Shipping and receiving operations

Team Management
Work Delegation
Logistics Management
Relationship building
Budget Preparation
Report Writing

Languages

English

Full Professional

Timeline