Thomas Redd
Monrovia,CA
Summary
Experienced professional of new and used vehicle sales and management. Focused on volume with maximum gross profit and customer satisfaction. Strategic leadership skills that focus on communication and building a strong team. Meticulous leader and strategic planner with comprehensive managerial skills offering vision and motivation. Toyota and Honda Master Certified.
Overview
18
18
years of professional experience
Work History
Internet Director
SIERRA HONDA
Monrovia, CA
03.2021 - Current
- Followed-up on internet leads and responded from various marketing sites. Supervised 6-member sales team in applying effective sales techniques and delivering top-notch customers services. Set up weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths. Oversaw employee performance, corrected problems, and maintained productivity targets.
Sales Manager/General Sales Manager
TOYOTA OF GLENDORA
Glendora
02.2018 - 03.2020
- Managed all aspects of operations including budget, personnel, vehicle acquisition, sales, and public relations. Motivated team members to exceed objectives by setting goals, tracking performance, and implementing improvement strategies. Handled customer relations enabling quick resolution and client satisfaction. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Internet Manager
TOYOTA PASADENA
Pasadena
09.2016 - 02.2018
- Followed-up on internet leads and responded from various marketing sites. Supervised 6-member sales team in applying effective sales techniques and delivering top-notch customers services. Set up weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths. Oversaw employee performance, corrected problems, and maintained productivity targets.
Sales
JIM NORTON TOYOTA
Oklahoma City
02.2015 - 07.2016
- Answered telephone and email inquiries. Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services. Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
Sales
RIGHT TOYOTA
Scottsdale
01.2013 - 01.2015
- Pursued existing and potential customers by phone, email, and text to generate leads and close sales. Demonstrated vehicle features and conducted test drives. Responded to customer inquiries via telephone and email.
Sales
TOYOTA CARLSBAD
Carlsbad
10.2008 - 12.2012
- Negotiated purchase prices and explained sales, warranty, and products. Offered comprehensive knowledge of vehicle operations and brand features. Made car recommendations based on preferences and outlined benefits.
Skills
- Recruitment
- Performance Improvement
- Client Account Management
- Conflict Resolution
- CDK/Reynolds
- Policies and Procedures
- Staff Management
- Sales and Marketing
- Inventory Management
- Dealer Daily
- Shipping documentation
- Strategic Planning
- Verbal and Written Communication
- Training and Development
- V Auto
Timeline
Internet Director
SIERRA HONDA
03.2021 - Current
Sales Manager/General Sales Manager
TOYOTA OF GLENDORA
02.2018 - 03.2020
Internet Manager
TOYOTA PASADENA
09.2016 - 02.2018
Sales
JIM NORTON TOYOTA
02.2015 - 07.2016
Sales
RIGHT TOYOTA
01.2013 - 01.2015
Sales
TOYOTA CARLSBAD
10.2008 - 12.2012