THOMAS PALMER

• Developed RFP and led vendor negotiations for nationwide conversion to VOIP voice systems.

• Developed the Cisco Unified Communications Manager and Cisco "telepresence" video conferencing solutions for California State Government.

• Managed the coordination of Kaiser's conversion to Cisco VOIP call manager (CUCM) for all locations.

• Provide end-to-end telecommunications consulting and solutions design, specializing in cloud adoption, SD-WAN, VOIP, call center systems, IoT, mobile technologies, and enterprise platforms such as AWS and Azure.
• Led high-impact technical project implementations for Fortune 500 clients in retail and grocery sectors, generating over $2M in revenue.
• Delivered UCaaS/CCaaS solutions with full disaster recovery planning and hybrid cloud integrations.
• Acted as a channel solutions provider for 100+ telecom vendors, including AT&T, 8x8, RingCentral, Verizon, Vonage, and AWS.
• Directed nationwide VoIP and cloud communications migrations using Cisco, Avaya, and Polycom platforms.
• Negotiated favorable supplier contracts, achieving significant cost savings while maintaining service quality and compliance with legal and industry standards, including HIPAA.
• Provided 5G wireless offerings and access to 100+ telecom and cloud carriers to meet diverse enterprise needs.
• Oversaw technical project management, vendor negotiations, and architecture design for multi-site, mission-critical deployments.
• Authored technical documentation, managed RFPs, and delivered best-cost, scalable telecommunications solutions.

Key Contracts Executed Under Adrenaspeed Solutions:

• Pacific Gas & Electric (2013–2015): Directed a multi-year project to consolidate 12 electric operations into 3 fully redundant centers. Led full deployment of enterprise VOIP and ROIP infrastructure.
• Safeway Stores (2012–2013): Designed and provisioned network circuits for 1,300+ store locations across the U.S. and Canada in partnership with EarthLink Networks.
• Franklin Templeton Investments (2017–2018): Managed vendor relationships and SLAs; led contract negotiations and supported implementation of automated telecom billing systems.
• Copart (2016): Created national RFP and led vendor negotiations for company-wide transition to VOIP.
• Verizon Business (2015): Developed Cisco UC Manager and TelePresence video solutions for deployment across California State Government jails under a $50M contract.
• Wells Fargo (2009–2010): Oversaw Telecom Expense Management (TEM) during the Wachovia Bank merger using TANGOE, ensuring seamless service and cost integration.

• Interfaced with customers and ground crew, assisting in fuel management and flight departure coordination.
• Onsite IT Technical support for all Computer issues, paging systems, and VOIP phone systems.
• Supervised 12 people in these areas; Check-in , TSA, Gate and boarding personal
• Provided exceptional assistance to VIP guests, managing unique requests and exceeding expectations consistently.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

• GSC Duties and also assisted with aircraft weight balance and fuel management

• Designed and sold Cisco CUCM Cisco Unified Communications Manager solutions.
• Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in our solutions.
• Managed the RFP/RFI response process, ensuring timely delivery of accurate and comprehensive proposals to prospective clients.
• Delivered technical presentations matching audience level of expertise to explain products and services to customers.
• Wrote and updated sales and service contracts for Cisco sales.
• sold solutions as one of the largest cisco gold partners at the time

• Oversaw daily operations of the Network Operations Center (NOC), supporting over 11,000 local POP (Point of Presence) numbers across the U.S., Canada, and Europe.
• Managed NOC infrastructure and server performance to ensure uptime, service quality, and adherence to SLAs.
• Led network migration and upgrade projects, successfully minimizing business disruptions and ensuring smooth transitions.
• Developed and implemented incident response and disaster recovery plans to reduce downtime and ensure continuity of service.
• Negotiated and managed vendor contracts to secure cost-effective solutions while maintaining high network performance standards.
• Enhanced system reliability through advanced network monitoring, performance analysis, and proactive issue resolution.
• Strengthened network security by establishing and enforcing protocols to protect sensitive data and maintain infrastructure integrity.
• Installed, configured, and supported network devices, including printers and peripheral hardware, across multiple locations.
• Monitored network traffic and conducted performance analysis to optimize bandwidth usage and improve overall system efficiency.

• Managed the largest telecom disaster recovery network in the USA, providing services for Fortune 100 companies, including banks, airlines, and insurance firms.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• supported real time disaster including bombing earthquakes hurricanes tornadoes