THOMAS AKANNI
Mississauga,ON
Summary
Motivated Office administrator with excellent leadership, project management and problem-solving abilities developed over 3 years of progressive administrative experience. Well-versed in all clerical needs of fast-paced management offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
7
7
years of professional experience
Work History
Office Administrator
Metroslips Global Insurance Brokers.
02.2022 - 04.2023
- Treated all incoming and outgoing correspondence
- Provided administrative support to corporate staff
- Set up meeting room
- Administered office supplies and services, restocking, and set up workstation for fresh staff
- Prepared and submitted meeting reports
- Updated office records and database containing office, personnel, and financial records
- Supervised junior and contract staff
- Kept and treated partnered vendors’ files
- Prepared and made payment for energy and office supplies bills
- Involved in performance evaluation.
Project supervisor/ Customer Relation Manager
Ibro Electrical Services
11.2017 - 12.2021
- Reduced 40% of customers’ complaints through implementation of a dedicated complaint handling calls to cater for escalated grievances
- Received and responded to over 30 incoming customer inquiries per day on sales products or service
- Maintained over 2000 customer information databases updated any information regarding address, change of names, birthdays, or billing information
- Inspected products and services sold to customers to ensure that specifications were met
- Supervised project implementations according to predetermined specifications
- Suggested the use of Telegram for progress report coordination which resulted in gaining customers' trust by 70%, was promoted as project manager
- Introduced contract employment and commission payment plan, that resulted in increased punctuality by 90% and project speed execution by 95%
- Maintained records of customer interactions
- Promoted to customer service
- Assisted with electrical conduit pipe laying and wiring
- Installed appliances and electronics, (bulbs, sockets, switch, fans, heat extractor, and others)
- Moved and took inventory of supplies
- Ensured clean workspace, cleaned, and stored tools after use.
Store Assistant
Betty Pride Limited
04.2016 - 10.2017
- Loading and offloading of supplies, (raw materials and company finished products.)
- Prepared storage data to supervisory manager
- Secured storage stock
- Aided in filling documents and inventory-taking, ensuring accessibility and accountability
- Document issued receipts and invoices from vendors
- Processed order for pick-up and drop-offs to suppliers and company drivers.
Education
Network Technical Support -
12.2023
Standard First Aid, CPR/AED Level C Trained -
Degrees/Political science -
Secondary school leaving certificate -
Skills
- Mail Handling
- Word Processing
- Telephone Reception
- File Maintenance
- Workforce Management
- Operations Management
- Office Supply Management
- Staff Management
- Report Preparation
- Meeting Coordination
- Technical Support
- Document Scanning
- Scanning and Copying
- Office Administration
- Schedule and Calendar Management
- Sorting and Labeling
- Time Management
- Performance Improvement
Timeline
Office Administrator - Metroslips Global Insurance Brokers.
02.2022 - 04.2023
Project supervisor/ Customer Relation Manager - Ibro Electrical Services
11.2017 - 12.2021
Store Assistant - Betty Pride Limited
04.2016 - 10.2017
Conestoga College - Network Technical Support,
Heaven Can Wait Emergency First Aid Training - Standard First Aid, CPR/AED Level C Trained,
University of Ibadan- Ibadan Nigeria - Degrees/Political science,
Baptist Medical Centre Secondary School - Secondary school leaving certificate,
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