Thomas Muir
289-218-8897
40-5255 Lakeshore Road, Burlington,ON
Summary
Dynamic professional excelling in customer service and problem-solving. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Disability Dreams Group
04.2013 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided informed recommendations based on individual client needs.
Lot Associate
Home Depot
02.2011 - 03.2013
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Assisted customers with unloading and loading material to and from vehicles.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
Education
White Oaks Secondary School
Oakville, ON01-2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Conflict Resolution
- Complaint Handling
- Data Collection
Certification
Paragon Security Course Certification
OEIS Security Course Certification
First Aid CPR/AED Level C
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Disability Dreams Group
04.2013 - Current
Lot Associate
Home Depot
02.2011 - 03.2013
White Oaks Secondary School
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