Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Thomas McLaughlin

L'île-Bizard,QC

Summary

Results-driven student with expertise in financial analysis and technological usage. Proven ability to train staff and manage customer inquiries, enhancing operational efficiency and service/resolution quality. Successful results in the completion of individual and team projects through effective leadership and teamwork. Committed to leveraging skills in fundraising, marketing, and online presence development for organizational growth. Excellent knowledge of AI usage in the workplace and in the work itself.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Aya Restaurant
Montreal, Quebec
05.2022 - Current
  • Provided attentive service to guests in a fast-paced dining environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Processed customer orders accurately using point-of-sale systems.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Trained new waitstaff on restaurant protocols and service standards.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Student Volunteer

Arena Vincent Lecavalier
L'île-Bizard, QC
06.2021 - 06.2022
  • Assisted with event setup and participant registration.
  • Engaged with visitors to provide information about programs and services.
  • Organized hockey tournaments by selecting the proper snacks and room locations for the teams.
  • Maintained accurate records of volunteer hours and activities.
  • Promoted upcoming events through social media and community boards.
  • Participated in fundraising efforts to support local organizations and charities.
  • Created brochures and flyers used for marketing the tournaments and special events.

Education

Bachelor of Commerce - Accounting

Concordia University
Montreal
05-2027

DCS - Social Sciences

John Abbott College
Sainte-Anne-de-Bellevue
10-2024

High School Diploma -

Kuper Academy
975 Rue Edmond, Kirkland
05-2022

Skills

  • Financial analysis
  • Data entry
  • Event coordination
  • Team collaboration
  • Customer service
  • Social media marketing
  • Cultural awareness
  • Problem resolution
  • Data analysis
  • Digital literacy

Affiliations

  • Well-rounded athlete that participates in numerous types of sports (hockey, golf, soccer, basketball, tennis, boxing).
  • Workouts at a gym on a daily business for multiple years
  • Loves learning new languages for the challenge

Accomplishments

  • Junior School Merit Award for Math at Kuper Academy, 2017
  • The French-language DELF/DALF at Kuper Academy

Languages

English
Native/ Bilingual
French
Professional
Japanese
Limited
Tagalog
Limited

References

References available upon request.

Timeline

Restaurant Waiter

Aya Restaurant
05.2022 - Current

Student Volunteer

Arena Vincent Lecavalier
06.2021 - 06.2022

Bachelor of Commerce - Accounting

Concordia University

DCS - Social Sciences

John Abbott College

High School Diploma -

Kuper Academy

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Thomas McLaughlin