Summary
Overview
Work History
Education
Skills
Volunteering And Certificates
Languages
Timeline
Generic

Thomas McBride

Vancouver

Summary

A highly organized and detail-oriented professional with extensive experience in customer service and team training, complemented by a degree in Molecular Genetics. Certified in Project Management with a strong understanding of complex healthcare systems, patient safety, and quality improvement. Proven ability to build collaborative relationships, engage enthusiastically and implement innovative strategies to enhance patient outcomes. Highly collaborative team player with keen focus on meeting and exceeding objectives, adaptable to changing laboratory conditions. Proficient in data analysis and laboratory safety protocols.

Overview

11
11
years of professional experience

Work History

Server

Cactus Club Cafe
01.2021 - Current
  • Trained 20+ Servers over 3 years, improving retention through personalized mentorship
  • Increased sales through targeting upselling and menu recommendations
  • Implemented new training procedures within 3 months, focusing on teamwork, communication, and problem solving
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Volunteer

BC Women’s Hospital
01.2022 - 12.2024
  • Provided support for up to 3 children at a time, ensuring 100% positive feedback from families
  • Participated in weekly play activities for children aged 3 – 16, fostering a safe and welcoming environment
  • Worked on administrative duties regarding patients, coordinating pick up times, contacting parents, and other tasks
  • Represented organization positively and professionally while providing community with much-needed services.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Server

Browns
01.2014 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Volunteer

Big Brother Big Sisters
01.2014 - 01.2021
  • Facilitated personal growth by setting both long and short-term goals with my little brother
  • Developed a trusting relationship with my little brother over a period of 7 years to provide guidance and support
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Created educational materials to convey important information to service recipients.

Lab Technician

Neogen
01.2019 - 06.2019
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Optimized standard operating procedures based on regulatory guidelines.

Education

Bsc - Biology, Specialization in Molecular Genetics

University of Alberta
01.2019

Skills

  • Data management
  • Animal Husbandry
  • Strong Interpersonal & communication skills
  • Lab Organization and Maintenance
  • Quality assurance
  • Critical Thinking and Problem Solving
  • Research Techniques
  • Lab Skills
  • Reagent Preparation
  • Equipment Maintenance
  • Lab Safety Practices
  • Grant Proposals
  • Strong work ethic
  • Exceptional customer service

Volunteering And Certificates

  • Sibling Support Center
  • Big Brother Big Sisters
  • Edmonton Regional Science Fair
  • Project Management, 01/01/23
  • Community Engagement in Public Health, 01/01/24

Languages

English

Timeline

Volunteer

BC Women’s Hospital
01.2022 - 12.2024

Server

Cactus Club Cafe
01.2021 - Current

Lab Technician

Neogen
01.2019 - 06.2019

Server

Browns
01.2014 - 01.2021

Volunteer

Big Brother Big Sisters
01.2014 - 01.2021

Bsc - Biology, Specialization in Molecular Genetics

University of Alberta

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Thomas McBride