THOMAS MARCELLO

•Managed online stores on Shopify and Amazon Seller Central, overseeing product listings, order fulfillment, and customer support.
•Developed and implemented digital marketing strategies to increase traffic and sales.
•Analyzed sales data and optimized inventory management for better profitability.
•Provided excellent customer service, handling inquiries, returns, and feedback.

•Provided outstanding customer service in a high-volume environment, developing excellent communication and problem-solving skills.
•Anticipated customer needs to enhance their experience and increase satisfaction.
•Collaborated with team members to ensure a fast and efficient workflow.

•Delivered high-quality customer service, efficiently managing orders and requests.
•Adapted to fast-paced work environments while maintaining exceptional service standards.
•Developed strong organizational and time management skills.

•Managed logistics and shipping operations, ensuring accurate and timely deliveries.
•Coordinated with suppliers and handled shipping documentation.
•Used logistics management software to track shipments and optimize delivery schedules.
•Developed expertise in operational management and supply chain coordination.

•Studied logistics management for businesses and developed proficiency in logistics software.
•Gained experience in AutoCAD and 3D design software for aviation parts and industrial applications.