Thomas Lobo
London,ON
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Udipi Palace
09.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Correctly calculated inventory and ordered appropriate supplies.
- Prepared for and executed new menu implementations.
Duty Manager
The Grille Cafe
09.2019 - 07.2020
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Duty Manager
Bluff Oyster Cove
02.2019 - 09.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Manager
Shubham Hotel
03.2009 - 01.2018
- Led and directed team members on effective methods, operations and procedures.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours and inventory movements.
Assistatant Maitre'd
M/s. Carnival Cruise Lines
11.2005 - 05.2007
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Restaurant Business Partner
Masala Indian Bistro
03.2002 - 05.2005
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Education
High School Diploma -
All India Council For Open Education
Mumbai, India04.2018
Skills
- Restaurant Sanitation
- Restaurant Reservations
- Restaurant Policies and Procedures
- Restaurant Industry Knowledge
- Restaurant Operations Management
- Front of House Management
Certification
- Certified Middlesex Health unit - food handlers certificate program, ON
- 2019-2020 Manager certificate Invercargill City council, NZ
- 2010-2013 Restaurant management course, Mumbai
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Restaurant Manager
Udipi Palace
09.2020 - Current
Duty Manager
The Grille Cafe
09.2019 - 07.2020
Duty Manager
Bluff Oyster Cove
02.2019 - 09.2019
Restaurant Manager
Shubham Hotel
03.2009 - 01.2018
Assistatant Maitre'd
M/s. Carnival Cruise Lines
11.2005 - 05.2007
Restaurant Business Partner
Masala Indian Bistro
03.2002 - 05.2005
High School Diploma -
All India Council For Open Education
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