Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Lamarre

Ottawa

Summary

Experienced with relationship management, driving client engagement and satisfaction. Utilizes negotiation and conflict resolution skills to create lasting business partnerships. Knowledge of strategic planning and collaboration to meet and exceed business goals. Valued for reliability and flexibility.

Overview

9
9
years of professional experience

Work History

Seating and Positioning Representative

Handi-House
05.2024 - Current
  • Provide expert assessment and product recommendations for complex seating and mobility needs, ensuring optimal comfort, posture, and safety for clients using manual and power wheelchairs.
  • Collaborate closely with occupational therapists, physiotherapists, and healthcare professionals to conduct client assessments and deliver customized mobility solutions.
  • Navigate and facilitate funding through Ontario’s Assistive Devices Program (ADP), preparing and submitting documentation to ensure clients receive eligible financial support.
  • Maintain up-to-date knowledge of industry products, government regulations, and clinical best practices in wheelchair seating and positioning.
  • Deliver on-site fittings, adjustments, and product trials, providing comprehensive support throughout the equipment selection and procurement process.
  • Build strong client relationships by offering compassionate service and ongoing follow-up care to ensure long-term satisfaction and proper equipment usage.
  • Support internal sales goals by identifying client needs and aligning appropriate solutions with both clinical and funding criteria.

Project Leader

Ottawa South Landscaping
05.2021 - 03.2024
  • Served as a direct line of communication between clients and the company to maintain client relations.
  • Supervised the daily operations of a team on remote job sites to ensure productivity and efficiency.
  • Collaborated with team members to develop, identify, and accomplish assigned goals and objectives.
  • Prepared and mailed invoices to clients, processed payments and documented account updates.

Human Factors Support Cell

Department of National Defence
09.2020 - 05.2021
  • Gathered, arranged, and presented research data to create representative reports and visuals highlighting results for presentations.
  • Collaborated on projects and analyzed data to identify opportunities for improvement.
  • Defined specifications required for the acquisition of new material and equipment for service members of the Canadian Military.
  • Evaluated the prior methods of personnel sizing data collection in use by the Government of Canada in comparison to the practices of external industries.

Sales Associate

Hugo Boss
09.2019 - 03.2020
  • Engaged with clients to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained records related to sales, returns, and inventory availability.
  • Accurately processed POS transactions, returning currency, payment cards, and receipts to customers.
  • Increased sales by offering advice on purchases and promoting additional products.

Stylist

Nordstrom
06.2018 - 07.2019
  • Achieved and exceeded daily sales performance targets.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Scheduled client appointments and rearranged individual time slots to meet demand.
  • Improved personal performance metrics by cross-selling merchandise from all departments within the store.
  • Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.

Sales Associate

Gap
01.2017 - 08.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assembled and disassembled promotional materials such as signs, banners, and cardboard displays.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Looked through and analyzed online and physical inventory to determine availability of products.
  • Helped customers locate products and checked store system for merchandise at other sites.

Lifeguard/Swim Lesson Instructor

Red Pine Camp
06.2016 - 09.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Taught daily swim instruction to students varying in age and skill level.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Monitored safety of guests in and around swimming area.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.


Education

Bachelor of Design - Fashion Design

Toronto Metropolitan University
Toronto, ON
05.2023

High School Diploma -

Canterbury High School
06.2017

Skills

  • Workload management
  • Operations management
  • Client engagement
  • Logistical planning
  • Competitive analysis
  • Project organization
  • Creative problem-solving
  • Technical troubleshooting
  • Performance improvement
  • Policy compliance

Timeline

Seating and Positioning Representative

Handi-House
05.2024 - Current

Project Leader

Ottawa South Landscaping
05.2021 - 03.2024

Human Factors Support Cell

Department of National Defence
09.2020 - 05.2021

Sales Associate

Hugo Boss
09.2019 - 03.2020

Stylist

Nordstrom
06.2018 - 07.2019

Sales Associate

Gap
01.2017 - 08.2017

Lifeguard/Swim Lesson Instructor

Red Pine Camp
06.2016 - 09.2016

High School Diploma -

Canterbury High School

Bachelor of Design - Fashion Design

Toronto Metropolitan University

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Thomas Lamarre