Thomas Kwan
Calgary,AB
Summary
Proven Network Provisioning Specialist with a track record of exceeding targets at Bell Canada, showcasing exceptional skills in project management and teamwork. Expert in optimizing resource allocation and enhancing operational efficiency, demonstrated through successful large-scale network projects. Recognized for outstanding quality assessment and management collaboration, consistently delivering results beyond expectations.
Overview
29
29
years of professional experience
Work History
Network Provisioning Specialist
Bell Canada
04.2002 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as top performer consistently exceeding targets throughout my tenure as specialist in the field.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Central Office Techinician
SaskTel
09.1995 - 12.1999
- Supported disaster recovery efforts by swiftly repairing damaged equipment following natural disasters or system failures.
- Optimized network performance by conducting regular maintenance and troubleshooting on central office equipment.
- Played an integral role in the successful completion of large-scale network migration projects, ensuring minimal impact on end users.
- Completed acceptance testing on new equipment.
- Reduced downtime by quickly identifying and resolving technical issues in a timely manner.
Education
Engineering Technologist - Electrical
Palliser Campus
Moose Jaw, Canada04.1994
Skills
- Management collaboration
- Quality Assessment
- Resource Allocation
- Teamwork and Collaboration
- Time Management
- Multitasking
- Project Planning
- Process Analysis
Languages
English
Full Professional
Timeline
Network Provisioning Specialist
Bell Canada
04.2002 - Current
Central Office Techinician
SaskTel
09.1995 - 12.1999
Engineering Technologist - Electrical
Palliser Campus
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