THOMAS KUZHIYANJAL SHIBU
Edmonton,AB
Summary
Customer-focused and detail-oriented professional with a strong passion for technology and delivering exceptional service. Skilled in understanding customer needs, recommending appropriate products and services, and educating customers on purchase options. A collaborative team player who stays up to date with products and processes while maintaining accuracy and promoting an inclusive, respectful work environment.
Overview
3
3
years of professional experience
Work History
Community Support Worker
Entrust Disability Services
Edmonton, Alberta
02.2024 - Current
- Support clients with daily living activities, including personal care, meal preparation, and mobility assistance.
- Follow individual care plans and promote client independence.
- Assist with or administer medication, as trained.
- Monitor client well-being and report concerns.
- Provide emotional support and companionship.
- Maintain documentation and follow safety guidelines.
Sales Associate & Technical Support
Brewing Code Technologies Inc.
Edmonton, Alberta
01.2024 - Current
- Assist customers with product selection and purchases.
- Provide basic technical support and troubleshooting for products and devices.
- Clearly explain product features, pricing, and promotions.
- Process sales transactions accurately.
- Resolve customer issues and escalate complex technical problems when needed.
- Maintain product displays and store cleanliness.
- Keep records of sales and customer interactions.
- Deliver professional and friendly customer service at all times.
Technical Support Representative
LUMINOUS ECOMMERCE PRIVATE LIMITED
Ernakulam, Kerala - India
04.2023 - 12.2023
- Handle customer inquiries through phone, email, or chat in a professional manner.
- Understand customer issues and provide clear, friendly technical solutions.
- Explain technical information in simple terms to customers.
- Ensure a positive customer experience while resolving concerns.
- Follow up with customers to confirm the resolution of issues.
- Record customer interactions and solutions accurately.
- Escalate unresolved issues while keeping customers informed and updated.
Education
Project Management & Professional Communication
Macewan University
Edmonton12-2025
Business Analysis & Professional Communication
Macewan University
Edmonton12-2024
Bachelor of Commerce - Taxation
Mar Elias College
Kottappady, Kerala - India04-2023
Skills
- Customer service and support
- Clear communication
- Technical troubleshooting
- Problem solving
- Customer Needs Assessment
- Team collaboration
- Time management
- Attention to detail
- Record keeping
- Adaptability
Languages
English
Full Professional
Malayalam
Native/ Bilingual
Timeline
Community Support Worker
Entrust Disability Services
02.2024 - Current
Sales Associate & Technical Support
Brewing Code Technologies Inc.
01.2024 - Current
Technical Support Representative
LUMINOUS ECOMMERCE PRIVATE LIMITED
04.2023 - 12.2023
Project Management & Professional Communication
Macewan University
Business Analysis & Professional Communication
Macewan University
Bachelor of Commerce - Taxation
Mar Elias College