THOMAS K. MATHEW
Dartmouth,NS
Summary
A recent graduate with a Post-Baccalaureate Diploma in Supply Chain Management from Cape Breton University, possessing hands-on experience in customer service. Demonstrated ability to deliver exceptional customer service, efficiently handle high-volume transactions, and promptly address customer complaints. Key skills include effective communication, teamwork, problem-solving, attention to detail, and time management, all of which can contribute to a dynamic and collaborative team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Server / Receiver
Robins Donuts
New Waterford
06.2022 - 05.2024
- Delivered excellent customer service, warmly greeting an average of 200+ customers per shift and efficiently managing orders
- Addressed customer complaints and concerns promptly
- Handled cash transactions accurately, operated a point of sale (POS) system, and processed 600+ cash transactions daily using various payment methods
- Received 250+ items from Gordon Food Service, ensuring accurate record-keeping and organization
- Unpacked, inspected, sorted, and put stock away in appropriate locations to maintain a well-organized store environment
- Collaborated with 10+ team members to ensure smooth operations and customer satisfaction
- Reported any unsafe work conditions to maintain a safe working environment.
Education
Post-Baccalaureate Diploma in Supply Chain Management -
Cape Breton University
01.2024
Certified Industrial Accountant -
Institute of Certified Accountants Cochin
01.2020
Master’s in Commerce (Finance) -
MG University
01.2019
Bachelor’s in Commerce (Finance and Taxation) -
MG University
01.2017
Skills
- Customer service
- Coordination
- Teamwork
- Effective communication
- Problem solving
- Multi-Tasking
- Attention to detail
- Time management
- Inventory management
- Organization
Certification
- Certification in MS Office
- Certification in Tally ERP9
- Food Handler Certification
- WHMIS Certification
Timeline
Food and Beverage Server / Receiver
Robins Donuts
06.2022 - 05.2024
Post-Baccalaureate Diploma in Supply Chain Management -
Cape Breton University
Certified Industrial Accountant -
Institute of Certified Accountants Cochin
Master’s in Commerce (Finance) -
MG University
Bachelor’s in Commerce (Finance and Taxation) -
MG University
Similar Profiles
Rohan HayeRohan Haye
Crew Member at Robins DonutsCrew Member at Robins Donuts
Ellie DeCosteEllie DeCoste
Coffee Barista at Robins DonutsCoffee Barista at Robins Donuts
Manpreet KaurManpreet Kaur
Customer Service Cashier at Robins DonutsCustomer Service Cashier at Robins Donuts
Justin JosephJustin Joseph
Operations Supervisor at Robins DonutsOperations Supervisor at Robins Donuts
Jonathan LacroixJonathan Lacroix
Tool Room Attendant at CherubiniTool Room Attendant at Cherubini