THOMAS K. MATHEW
Dartmouth,NS
Summary
A recent graduate with a Post-Baccalaureate Diploma in Supply Chain Management from Cape Breton University, possessing hands-on experience in customer service. Demonstrated ability to deliver exceptional customer service, efficiently handle high-volume transactions, and promptly address customer complaints. Key skills include effective communication, teamwork, problem-solving, attention to detail, and time management, all of which can contribute to a dynamic and collaborative team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Server / Receiver
Robins Donuts
New Waterford
06.2022 - 05.2024
- Delivered excellent customer service, warmly greeting an average of 200+ customers per shift and efficiently managing orders
- Addressed customer complaints and concerns promptly
- Handled cash transactions accurately, operated a point of sale (POS) system, and processed 600+ cash transactions daily using various payment methods
- Received 250+ items from Gordon Food Service, ensuring accurate record-keeping and organization
- Unpacked, inspected, sorted, and put stock away in appropriate locations to maintain a well-organized store environment
- Collaborated with 10+ team members to ensure smooth operations and customer satisfaction
- Reported any unsafe work conditions to maintain a safe working environment.
Education
Post-Baccalaureate Diploma in Supply Chain Management -
Cape Breton University
01.2024
Certified Industrial Accountant -
Institute of Certified Accountants Cochin
01.2020
Master’s in Commerce (Finance) -
MG University
01.2019
Bachelor’s in Commerce (Finance and Taxation) -
MG University
01.2017
Skills
- Customer service
- Coordination
- Teamwork
- Effective communication
- Problem solving
- Multi-Tasking
- Attention to detail
- Time management
- Inventory management
- Organization
Certification
- Certification in MS Office
- Certification in Tally ERP9
- Food Handler Certification
- WHMIS Certification
Timeline
Food and Beverage Server / Receiver
Robins Donuts
06.2022 - 05.2024
Post-Baccalaureate Diploma in Supply Chain Management -
Cape Breton University
Certified Industrial Accountant -
Institute of Certified Accountants Cochin
Master’s in Commerce (Finance) -
MG University
Bachelor’s in Commerce (Finance and Taxation) -
MG University
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