Thomas Hilyard
Vancouver,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Kmart Department store
06.2020 - 06.2021
- Consistently upheld store presentation standards, whilst cohesively working with a team of people
- Greeted customers warmly as they entered the store to uphold welcoming company standards
Customer Service Team Member
Woolworths West Village Supermarket
04.2021 - 08.2022
- Delivered excellent customer service whilst simultaneously processing transactions efficiently
- Cohesively worked with a team of 5 or more people at any time and was always able to aid team members when needed
Customer Service Supervisor
Woolworths West Village Supermarket
08.2022 - 11.2023
- Delegated tasks to team members to achieve optimum efficiency within the store and finish daily tasks
- Successfully processed refunds and returns that adhered to the company’s policy
Ski Lift Operator
Grouse Mountain Ski Resort
11.2023 - 04.2024
- Always prioritised the safety of guests, taking all measures to prevent accidents
- Was able to successfully communicate across departments for cooperation in the smooth operation of ski lifts and, upheld resort standards of maintenance and cleanliness around stations
Retail Assistant
Flirty Rabbit
03.2024 - Current
- Expertly Assisted customers in finding the right products as well as being able to promote new products that came into the store
- Ensured the safety of shop merchandise, customers and maintaining order of the store through making numerous loss prevention measures
Education
Bachelor of Psychological science(honours) -
University of Queensland
St Lucia, Brisbane2026
RSPCA Volunteer Dog Handler -
RSPCA
Wacol, Brisbane06.2020
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Microsoft 365 proficiency
- Training and mentoring
- Workplace Safety
References
Available on request
Timeline
Retail Assistant
Flirty Rabbit
03.2024 - Current
Ski Lift Operator
Grouse Mountain Ski Resort
11.2023 - 04.2024
Customer Service Supervisor
Woolworths West Village Supermarket
08.2022 - 11.2023
Customer Service Team Member
Woolworths West Village Supermarket
04.2021 - 08.2022
Retail Assistant
Kmart Department store
06.2020 - 06.2021
Bachelor of Psychological science(honours) -
University of Queensland
RSPCA Volunteer Dog Handler -
RSPCA
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