Thomas Hale
Grass Valley
Summary
Service Technician III at CPI with expertise in banknote processing technology and customer engagement strategies. Proven ability to troubleshoot mechanical and electrical issues, enhancing service efficiency. Quick to learn new technologies, I effectively trained team members, ensuring high-quality support and operational excellence in mobile field service applications.
Overview
1
1
year of professional experience
Work History
Service Technician III
Cummins Allison
Sacramento
01.2025 - Current
- Assisted with routine maintenance on cash handling equipment.
- Troubleshot basic mechanical issues in various devices.
- Provided customer support for equipment usage and functionality.
- Gained knowledge of safety protocols and operational procedures.
- Collaborated with team members to ensure efficient service delivery.
- Documented service requests and maintenance activities accurately.
- Learned to operate diagnostic tools for equipment assessment.
- Participated in training sessions on product features and services offered.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
Education
Associate of Science - Industrial Electronics
Sierra College
Rocklin, CA06-1991
Skills
- Banknote processing technology
- Customer engagement strategies
- Mobile field service applications
- Verizon Workplan proficiency
- SharePoint and other CPI web applications
- quick to learn new technologies and processes
Timeline
Service Technician III
Cummins Allison
01.2025 - Current
Associate of Science - Industrial Electronics
Sierra College