Thomas Griffith
Vancouver ,BC
Summary
Driven and motivated Solutions Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Product Owner
IT Glue
09.2023 - Current
- Managed the full development cycle of complex features like IT Glue Offline Mode, IT Glue Copilot, and Cross-Account Migrations for the EU and AU data centers.
- Successfully transformed an underachieving team from achieving around 10-15 story points per sprint to consistently delivering 30-40 story points, significantly increasing productivity and project delivery pace.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Delivered presentations at industry events such as Kaseya Connect Global and DattoCon, engaging over 500 attendees on topics related to AI documentation and maximizing efficiency with IT documentation
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
Solutions Engineer
IT Glue
01.2022 - 09.2023
- Communicated complex sales and engineering concepts to prospective users clearly and with constant customer focus.
- Ran sales cycle from discovery, to demo, to closing calls.
- Conducted weekly webinars on IT Glue, providing valuable insights and training to a diverse audience of industry professionals.
- Mastered company product line and configured live product and software demonstrations to prospects ranging from IT Techs to C-Suite.
- Attended product-related technical shows and other activities to represent company products and services.
- Exceeded quota in all quarters as an SE and was SE engaged on over $700K USD in each of the last three quarters.
- Developed training programs for Account Executives and other Sales Engineers to better impower team on IT Glue's products.
Sales Engineer
Oak Innovation
07.2020 - 01.2022
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Enhanced company visibility by delivering engaging presentations at trade shows, conferences, and other networking events.
- Optimized sales pipeline management by regularly reviewing progress against goals and adjusting strategies as needed to stay on track towards annual objectives.
Software Support Engineer
Oak Innovation
12.2019 - 07.2020
- Work with software development team on reported errors and bugs on software and assisted in deployment of release fixes.
- Patch software and installed new versions to eliminate security problems and protect data.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Use MySQL Workbench to make changes and adds to customer databases.
- Test and work through software upgrade paths by using VM's to emulate customer sites.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Create support documentation for trouble shooting.
Whistler — Spa Technician/Supervisor
Dub Tubs
05.2017 - 01.2020
- Maintained records and forms for jobs completed and any follow up required.
- Tested and balanced spa water to maintain safe and healthy swimming environment.
- Exercised strong knowledge of spa motors, pumps and filtration systems to service and monitor spa and equipment.
- Maintained clean, safe and appropriately stocked company vehicle.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Oversaw and optimized the work of 4 Spa Technicians.
Education
Diploma - Telecommunications Technologist
British Columbia Institute Of Technology
09.2017 - 05.2018
Certificate - Electronics Technician
British Columbia Institute Of Technology
09.2016 - 05.2017
High School Diploma -
Kelowna Secondary School
09.2011 - 05.2014
Skills
- Technical issues analysis
Customer service expert
Software support
Lifecycle management
Pre-sales support
Consultative sales techniques
Technical consulting
Public Speaking
Additional Information
Dragons Den for SD23- Award for most innovative.
Languages
English
Timeline
Product Owner
IT Glue
09.2023 - Current
Solutions Engineer
IT Glue
01.2022 - 09.2023
Sales Engineer
Oak Innovation
07.2020 - 01.2022
Software Support Engineer
Oak Innovation
12.2019 - 07.2020
Diploma - Telecommunications Technologist
British Columbia Institute Of Technology
09.2017 - 05.2018
Whistler — Spa Technician/Supervisor
Dub Tubs
05.2017 - 01.2020
Certificate - Electronics Technician
British Columbia Institute Of Technology
09.2016 - 05.2017
High School Diploma -
Kelowna Secondary School
09.2011 - 05.2014
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