Summary
Overview
Work History
Education
Skills
Tattoo Artist
Timeline
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Thomas Green

Santa Clara

Summary

Dynamic technician with proven expertise at 10 Minute Oil Change, excelling in troubleshooting and repairs. Renowned for enhancing customer satisfaction through exceptional service and strong problem-solving skills. Adept at optimizing system performance and promoting eco-friendly practices, while training new team members to ensure operational excellence.

Overview

9
9
years of professional experience

Work History

Technician

10 Minute Oil Change
01.2016 - 01.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Sales Associate

Homestead Bowl
02.2013 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

De Anza College
Cupertino, CA

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Installation and repair
  • Maintenance and repairs
  • Quality control
  • Mechanical Knowledge
  • Documentation and reporting
  • Equipment maintenance
  • Customer interaction
  • Heavy lifting
  • Repair services
  • Workload management
  • Deadline oriented
  • Issue resolution
  • Tech-Savvy
  • Assembly and production
  • Hardware installation
  • Document preparation
  • Information tracking
  • Operation Monitoring
  • Problem-solving
  • Mechanical tools
  • Job site cleanup
  • Loading and unloading
  • Critical thinking
  • Verbal and written communication
  • Health and safety regulations

Tattoo Artist

I am a up and coming tattoo artist.

Timeline

Technician

10 Minute Oil Change
01.2016 - 01.2022

Sales Associate

Homestead Bowl
02.2013 - 01.2022

De Anza College

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Thomas Green