Thomas Gosselin
Montreal,QC
Summary
Dynamic leader with a proven track record at Balance Torrefacteur, enhancing customer satisfaction and reducing operational costs by implementing process improvements. Skilled in team leadership and complex problem-solving, I excel in staff training and development, ensuring high-quality service delivery. Achieved significant performance enhancements through effective communication and time management.
Overview
13
13
years of professional experience
Work History
Manager/Head Coffee Roaster
Balance Torrefacteur
04.2019 - 07.2024
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
Starbucks
03.2017 - 05.2019
- manage rushes
- count cashes
- make sure all customers are happy
- do inventory
- create a fun and enjoyable environment
- Accomplished multiple tasks within established timeframes.
Manager
Subway
03.2016 - 01.2018
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Build a customer base
- Identified and communicated customer needs to supply chain capacity and quality teams.
Shift Lead Supervisor
McDonald's Restaurant
07.2011 - 03.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Education
High School Diploma -
Dalbe-Viau
Lachine06.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
Accomplishments
food and safety diploma
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Manager/Head Coffee Roaster
Balance Torrefacteur
04.2019 - 07.2024
Manager
Starbucks
03.2017 - 05.2019
Manager
Subway
03.2016 - 01.2018
Shift Lead Supervisor
McDonald's Restaurant
07.2011 - 03.2016
High School Diploma -
Dalbe-Viau
Similar Profiles
Tina WalasTina Walas
Physical Therapist Assistant at Fyzical Therapy and Balance Center (now Called Gardner PT and Balance Centers)Physical Therapist Assistant at Fyzical Therapy and Balance Center (now Called Gardner PT and Balance Centers)
Diego SagnayDiego Sagnay
Clinical Psychologist at Balance Salud Mental (Balance Mental Health)Clinical Psychologist at Balance Salud Mental (Balance Mental Health)
CYNTHIA GLEASONCYNTHIA GLEASON
Assistant Director at Brain Balance of Roswell and Brain Balance of SuwaneeAssistant Director at Brain Balance of Roswell and Brain Balance of Suwanee
Dante Mateo Calvinisti CareyDante Mateo Calvinisti Carey
Lead Landscaper at Organi-GardenLead Landscaper at Organi-Garden
Enzo BetitoEnzo Betito
Librarian's Assistant at Library of MontrealLibrarian's Assistant at Library of Montreal