Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Thomas Gosselin

Montreal,QC

Summary

Dynamic leader with a proven track record at Balance Torrefacteur, enhancing customer satisfaction and reducing operational costs by implementing process improvements. Skilled in team leadership and complex problem-solving, I excel in staff training and development, ensuring high-quality service delivery. Achieved significant performance enhancements through effective communication and time management.

Overview

13
13
years of professional experience

Work History

Manager/Head Coffee Roaster

Balance Torrefacteur
04.2019 - 07.2024
  • Established team priorities, maintained schedules and monitored performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Manager

Starbucks
03.2017 - 05.2019
  • manage rushes
  • count cashes
  • make sure all customers are happy
  • do inventory
  • create a fun and enjoyable environment
  • Accomplished multiple tasks within established timeframes.

Manager

Subway
03.2016 - 01.2018
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Build a customer base
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Shift Lead Supervisor

McDonald's Restaurant
07.2011 - 03.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.

Education

High School Diploma -

Dalbe-Viau
Lachine
06.2015

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Service

Accomplishments

    food and safety diploma

Languages

English
Professional Working
French
Native or Bilingual

Timeline

Manager/Head Coffee Roaster

Balance Torrefacteur
04.2019 - 07.2024

Manager

Starbucks
03.2017 - 05.2019

Manager

Subway
03.2016 - 01.2018

Shift Lead Supervisor

McDonald's Restaurant
07.2011 - 03.2016

High School Diploma -

Dalbe-Viau

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Thomas Gosselin