Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Thomas Gittinger

Ottawa,ON

Summary

Qualified customer service professional with a robust background in service and bartending. Demonstrating skill in customer interaction, with a proven ability to create memorable experiences and build rapport with guests, fostering relationships and contributing to repeat business. A reliable team player whose calm in high pressure situations, comfortable in high paced environments and adaptable to shifting circumstances. Detail-oriented individual, adept multitasker and a strong intrapersonal communicator with both Team members and Guests alike.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

State & Main Kitchen & Bar
01.2024 - Current
  • Crafted and served a diverse range of cocktails, enhancing guest experiences through personalized service.
  • Engaged with patrons to build rapport, fostering a welcoming atmosphere that encouraged repeat visits.
  • Served high customer volumes during special events, nights, and weekends..
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Milestones Grill And Bar
10.2022 - 01.2024
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Trained new staff on menu offerings and service standards to ensure consistent quality.
  • Implemented upselling techniques, contributing to increased revenue through enhanced customer engagement.

Sales Associate

HomeGoods, TJX Companies
03.2021 - 07.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Processed transactions accurately and efficiently, contributing to daily sales goals.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Trained new associates on best practices for customer service and store operations, fostering a supportive team environment.
  • Organized racks and display shelves to maintain store visual appeal, engage customers, and promote specific merchandise

FOH Team Member/Back of House Team Member

Mighty Fine Burgers
01.2020 - 03.2021
  • Worked as a front of house Member conducting duties such as a cashier, lobby and shake station. Responsibilities included taking orders, processing transactions, interacting with guests, maintaining a presentable and cleanly dining room and more.
  • Worked as a back of house team member conducting duties such as fry station, salad station, make station and utility. Responsibilities included assembling orders quickly and accurately, preparing food items for service, washing dishes and more.
  • Collaborated with team members to enhance customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Coordinated communication between kitchen staff and dining area to optimize service efficiency.

Education

High School Diploma -

Meridian World School
Round Rock, Tx
05-2021

Skills

  • Service excellence
  • Proficient multitasking
  • Steadfast reliability
  • Strong interpersonal communication
  • Approachable demeanor
  • Strategic conflict resolution

Languages

English
Native or Bilingual

Certification

Smart Serve Ontario

Timeline

Bartender

State & Main Kitchen & Bar
01.2024 - Current

Server

Milestones Grill And Bar
10.2022 - 01.2024

Sales Associate

HomeGoods, TJX Companies
03.2021 - 07.2021

FOH Team Member/Back of House Team Member

Mighty Fine Burgers
01.2020 - 03.2021

High School Diploma -

Meridian World School

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Thomas Gittinger