Summary
Overview
Work History
Education
Skills
Timeline
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Thomas F. Patterson

Gilroy

Summary

I have worked in a range of capacities in the high-tech industry. I have a breath of knowledge, experience, and skills. From enterprise email deployments, to developer relations management for the world's leading semi-conductor manufactures, to managing high-availability conferencing and A/V systems and providing executive IT support to growing companies. My skillset is broad and well-honed.

Overview

2025
2025
years of professional experience

Work History

Executive Leadership Team (ELT, C-Suite) Support

Uber Technologies
8 2022 - Current
  • Support the Executive Leadership Team (C-Level) with all their technical needs
  • Own ELT problem resolution
  • Document and Standardize ELT support processes
  • Be the final escalation point for ELT/VIP issues
  • Proactively improve the VIP support experience
  • Support the Executive Team while traveling globally
  • Plan and organize quarterly BOD (Board of Director) meetings
  • Plan and organize investor earnings calls
  • Programming work inside of SailPoint IdentityIQ for task automation
  • Programming work in Google using GAM (Google Apps Manager) for task automation, user management, Group management and many other administrative tasks
  • Use of Google Admin for creation and management of users/groups/shared drives
  • Use of AirWatch for mobile device management/control
  • Management of network resources (users, groups) through Active Directory
  • Zoom Administration
  • Slack Administration
  • Box Administration

A/V and Conferencing Technical Lead

Stanford University
01.2019 - 07.2022
  • Technical Lead responsible for SLAC A/V systems and conferencing infrastructure
  • Responsible for planning ongoing upgrade activities at the lab for conferencing systems
  • Led a team of SLAC personnel tasked with product evaluation, testing, and end-user testing of A/V systems
  • Profiling usage of conferencing systems and equipment for future upgrade planning
  • Manage all aspects of support for conference rooms from allocating and space planning resources, setting staffing levels and working on contracts for vendor support of conferencing equipment
  • Create long-term plan budgeting for upgrades to lab A/V hardware and estimating personnel need centered on support requirements for on-going A/V-Conferencing support

Computing Information Systems Analyst

Stanford University
03.2013 - 12.2018
  • User support and training on multiple platforms: MacOS, Windows (7,8, 10), IOS, Android
  • Primary support for H&S Dean's Office (campus executives), and several emeritus former department deans
  • New technology testing and evaluation
  • A/V support and conferencing support
  • Both local and off-site
  • Training document creation
  • Setup and configuration of conferencing systems for university staff
  • Consultations with users on new computing systems and platforms
  • Led project to use automated, scripted tools for work log creation
  • Member of campus-wide emergency trouble response team
  • LDAP (Lightweight Directory Access Protocol) setup and configuration
  • Active Directory changes/additions/deletions
  • Installation/setup of new PC, Mac IOS, and Android systems
  • Troubleshooting, repair, and on-site support of executive-level faculty and staff

Sr. Desktop Support Administrator

Charles Schwab
06.2012 - 03.2013
  • Planning of PC system rollout for various domestic Schwab branches
  • Testing of SCCM (System Center Configuration Manager) scripts
  • Imaging of new user systems, device driver and printer driver installation
  • QA of systems for desktop, network, and encryption functionality
  • Additions/changes/updates to Active Directory
  • Registry modifications
  • Respond to 3rd tier trouble tickets as they arrive
  • System troubleshooting
  • System repair
  • Hardware installation/configuration
  • User training on new hardware/software
  • Handling inventory of desktops, and laptops for rollout
  • Daily shipment reporting and tracking

IT/Desktop Support

Goodwin Procter LLP
03.2012 - 07.2012
  • Planned and oversaw migration of 160-user office from WindowsXP to Windows7
  • Managed a team of six contractors and 3 regular employees through the migration program
  • QA'd all resources and successfully launched Win7 into office with only one migration issue
  • Support of legal team with day-to-day IT needs
  • Troubleshooting user problems
  • Local testing of server-side login scripts
  • Setup and configuration of video conference links
  • Inventory and analysis of IT hardware
  • Imaging of user data for upload to server
  • Install of user data from network, and setup of MS Office
  • Troubleshooting/repair of user migration issues

Owner

CQV Technologies
10.2008 - 03.2012
  • Acquire/build Windows based servers for clients
  • Configure, install, and manage wired as well as wireless networks for clients
  • Install applications and provide training on application usage
  • Setup and maintain computer networks and web domains for clients
  • Provide 24x7 technical support for clients
  • Creation of websites based on client input
  • Negotiate contracts and scope of work
  • Work with clients on strategic plans utilizing web-based marketing programs
  • Create custom Facebook landing pages to enable business presence on social networking sites
  • Design and code websites utilizing HTML, CSS, JavaScript/AJAX

Manager of Product Development/Business Development

SmartProducts
12.2007 - 10.2008
  • Manage all Product Development, Product Design, and Business Development activities
  • International travel to meet with clients to evaluate their use of our products and create new use case scenarios for the development of new products and new markets
  • By utilizing competitive analysis and market research, demonstrated to Engineering and company management the need for new product lines
  • By using SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis and reporting, created new marketing programs to enable us to more effectively advertise our products' strengths
  • Using ROI analysis for products I determined which product lines should continue and which be terminated
  • Designed and initiated VAR (Value Added Reseller) engagement program to help drive sales revenue resulting in the acquisition of new clients and new markets
  • Design of new products using SolidWorks
  • Design of product specification sheets, company newsletters, and email blasts
  • ISO compliance monitoring
  • Use of SalesForce.com to manage clients and workflow

Director of Business Development/Product Management

For3D
08.2006 - 10.2007
  • Creation and implementation of business plans and Product Development plans for the marketing and sale of GPS-based-3D military technologies into the civilian market
  • Performed market analysis to find where to focus our initial outreach and collaboration efforts
  • Manage programming staff to ensure the application's functionality and feature set was in line with marketing plans
  • Aided in the training and rollout of GPS-based technologies for military deployment
  • Created partnerships with key technology companies to market and sell 3D stereo monitors in specific vertical markets
  • Manage corporate presence at various trade shows and events (Siggraph, CES, etc.)
  • Manage partnerships with leading technology companies involved in 3D stereo for X-86 based systems

Education

Bachelor of Science Degree - Packaging Engineering

Michigan State University

Skills

Project management

Strategic thinking

Strategy implementation

Timeline

A/V and Conferencing Technical Lead

Stanford University
01.2019 - 07.2022

Computing Information Systems Analyst

Stanford University
03.2013 - 12.2018

Sr. Desktop Support Administrator

Charles Schwab
06.2012 - 03.2013

IT/Desktop Support

Goodwin Procter LLP
03.2012 - 07.2012

Owner

CQV Technologies
10.2008 - 03.2012

Manager of Product Development/Business Development

SmartProducts
12.2007 - 10.2008

Director of Business Development/Product Management

For3D
08.2006 - 10.2007

Executive Leadership Team (ELT, C-Suite) Support

Uber Technologies
8 2022 - Current

Bachelor of Science Degree - Packaging Engineering

Michigan State University

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Thomas F. Patterson