Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Ferguson

Santa Rosa,CA

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Packaging Supervisor

Cowgirl Creamery
07.2019 - Current
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Interacted with inspection department to address and resolve packaging issues.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Sales Consultant

Victra Verizon
10.2018 - 06.2019
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Followed up with existing customers to provide additional support and address concerns.
  • Responded to upwards of 40 telephone and in-person requests for information per day.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.

Service Manager

Chipotle Mexican Grill
08.2013 - 07.2018
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.

Education

GE -

Damonte Ranch High School
Reno, NV
05.2013

Skills

  • Customer service
  • Goal oriented
  • Staff management
  • Training and mentoring
  • Complex Problem-solving
  • Strong attention to detail
  • Experienced with Google Drive tools
  • Proficient in Microsoft Word
  • Effective Communication
  • Time management skills
  • Sustainable waste management
  • Policy and procedure development

Certification

  • First Aid CPR AED Training - 03/14/25-03/27

Timeline

Packaging Supervisor

Cowgirl Creamery
07.2019 - Current

Sales Consultant

Victra Verizon
10.2018 - 06.2019

Service Manager

Chipotle Mexican Grill
08.2013 - 07.2018

GE -

Damonte Ranch High School

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Thomas Ferguson