Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Thomas Deegan

Laval,QC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

32
32
years of professional experience

Work History

General Manger

Novotel Montreal Centre
06.2005 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Resulting in, Employee engagement scores of over 85%.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and implemented strategies to increase sales and profitability by surpassing budgets by over 15% year after year.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Operations Manager

Novotel Montreal Centre
05.2000 - 06.2005
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels by over 15% year after year..
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Rooms Division Manager

Novotel Montreal Centre
09.1996 - 03.2000
  • Inspected rooms for damages and sufficient housekeeping practices.
  • Upheld high standards for customer service and led by example.
  • Trained new employees on standards and hotel procedures.
  • Reviewed housekeeping supply charts and inventories.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Housekeeping Manager

Novotel Montreal Centre
04.1994 - 04.1996
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Managed laundry sorting, washing, drying, and ironing
  • Increased employee performance through effective supervision and training
  • Managed staff of 35 housekeepers and housepersons.

Houseperson

Novotel Montreal Centre
06.1992 - 04.1994

Education

DEC - Special Care Counselling

Vanier College
Saint-Laurent, QC
06.1993

High School Diploma -

Chateauguay Regional High School
Ormstown, Canada
06.1985

Skills

  • Customer Retention
  • Schedule Management
  • Expense Control
  • Quality Management
  • P&L Management
  • Staff Supervision
  • Team Player
  • Leadership and team building
  • Effective leader
  • Client Relations
  • Training and coaching
  • Staff Development
  • Consistently meet goals
  • Motivation
  • Employee Development

Accomplishments

Best Employee Satisfaction Novotel North America 2006,2007,2008,2009,2010,2011,2012

Novotel Montreal Centre - Hotel of the Year 2012, 2011, 2010

General Manger of the Year 2011, 2012



Timeline

General Manger

Novotel Montreal Centre
06.2005 - Current

Operations Manager

Novotel Montreal Centre
05.2000 - 06.2005

Rooms Division Manager

Novotel Montreal Centre
09.1996 - 03.2000

Housekeeping Manager

Novotel Montreal Centre
04.1994 - 04.1996

Houseperson

Novotel Montreal Centre
06.1992 - 04.1994

DEC - Special Care Counselling

Vanier College

High School Diploma -

Chateauguay Regional High School

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Thomas Deegan