Thomas Dancy
5 Boot Terrace,North York, ON
Summary
Current University Student with exceptional communication skills and a solid background in customer service who is seeking part time work through the academic year, and into the summer. Personable, quick learning, and physically able who enjoys customer interaction and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Services Associate
Canada's Wonderland
Vaughan
04.2023 - 11.2023
- Assisted guests with issues promptly with knowledgeable and friendly service.
- Resolved guest complaints in a timely and efficient manner.
- Handled ride accommodations, arranged for translators, and provided other special services for guests.
- Handled incoming calls from guests and potential customers to solve problems and provide information.
- Answered emails promptly regarding inquiries or complaints from customers.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
Clerical Assistant (casual)
Dr. Janet Lynda Mclean
Aurora, ON
01.2020 - 02.2023
- Files and record management
- Assisted in office relocation to maintain orginization
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Crew Member
McDonalds
Aurora, ON
05.2018 - 02.2019
- Cashier work in the drive thru and inside restaurant
- Took food and drink orders and received payment from customers
- Maintain sanitation, health, and safety standards in work areas
- served orders to customers at windows, counters, and tables
- prepare and serve beverages such as coffee and fountain drinks
Lifeguard
Canada's Wonderland
Vaughan, ON
06.2016 - 09.2016
- Ensured patron enjoyment and satisfaction
- Watched over swimmers to respond quickly to distress situations.
- Observed activities to ensure adherence to rules and safety procedures
- provided information about facilities, entertainment options, rules and regulations
- Directed patrons to rides, seats, or attractions
Assisted Construction in Family Cottage
Post Island
Parry Sound, ON
Summ.22 - Summ.23
- Installed structures or fixtures using hand or power tools per plan drawings.
- Assisted in electrical, plumbing, carpentry, and cement work by completing basic and semi-skilled work.
- Maintained site cleanliness and safety
Education
Advanced Diploma - Mechanical Engineering Technology
Humber College
Toronto, ONBachelor of Science - Earth & Atmospheric Science
York University
Toronto, ONBachelor of Engineering - Mechanical Engineering
York University
Toronto, ONHigh School Diploma -
Dr.G.W.Williams Secondary School
Aurora, ONBronze Cross, CPR, Lifesaving Course -
Lifesaving Society
Toronto, ONRep OVA Volleyball -
Canadians 4th Place Finish
Toronto, ONSkills
- Excellent communication Skills
- Customer service
- Quick learning
- Teamwork
- Conflict resolution
- Cash handling
Timeline
Guest Services Associate
Canada's Wonderland
04.2023 - 11.2023
Clerical Assistant (casual)
Dr. Janet Lynda Mclean
01.2020 - 02.2023
Crew Member
McDonalds
05.2018 - 02.2019
Lifeguard
Canada's Wonderland
06.2016 - 09.2016
Assisted Construction in Family Cottage
Post Island
Summ.22 - Summ.23
Advanced Diploma - Mechanical Engineering Technology
Humber College
Bachelor of Science - Earth & Atmospheric Science
York University
Bachelor of Engineering - Mechanical Engineering
York University
High School Diploma -
Dr.G.W.Williams Secondary School
Bronze Cross, CPR, Lifesaving Course -
Lifesaving Society
Rep OVA Volleyball -
Canadians 4th Place Finish
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