Thomas Casey
Toronto,ON
Summary
Dynamic Sales/Operations Manager with a proven track record , excelling in operational efficiency and team leadership. Expert in implementing strategic plans and enhancing staff performance, resulting in significant improvements in service delivery. Skilled in problem-solving and maintaining compliance, driving accountability and fostering a collaborative work environment.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
24
24
years of professional experience
Work History
Operations Manager
West Egg Security
02.2024 - 07.2025
- Streamlined daily operations by coordinating resource allocation and scheduling for security personnel.
- Implemented new training protocols to enhance staff performance and compliance with safety standards.
- Monitored key performance indicators to identify areas for operational improvement and efficiency gains.
- Managed inventory of security equipment, ensuring availability and readiness for deployment at all times.
- Developed standard operating procedures to improve consistency in service delivery across multiple teams.
- Conducted regular audits of operational processes, identifying risks and implementing corrective actions as needed.
- Collaborated with cross-functional teams to optimize workflow and enhance communication across departments.
- Facilitated conflict resolution among team members, fostering a collaborative work environment and improving morale.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
National Account Manager
Chubb Fire and Security
02.2022 - 11.2023
- Managed relationships with key national accounts to drive customer satisfaction and loyalty.
- Analyzed market trends to identify growth opportunities within strategic territories.
- Collaborated with cross-functional teams to develop tailored solutions for client needs.
- Executed pricing strategies and promotional campaigns to enhance account performance.
- Facilitated regular meetings with clients to review performance metrics and gather feedback.
- Assisted in negotiating contract terms to ensure favorable outcomes for both parties.
- Maintained comprehensive knowledge of product offerings to effectively address client inquiries.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
- Brought lapsed accounts back to active status and providing additional revenue.
- Expanded national account portfolio through strategic prospecting and effective sales presentations.
- Strengthened relationships with key clients by maintaining consistent communication and providing tailored solutions.
Senior Business Development Manager
TFI
09.2013 - 09.2021
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Implemented data-driven analysis to identify new business opportunities and optimize sales strategies.
- Led cross-functional teams in executing high-impact initiatives, improving operational efficiency.
- Conducted competitive market research to inform product development and positioning strategies.
- Negotiated key contracts with clients, enhancing long-term relationships and ensuring mutually beneficial terms.
- Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
- Collaborated with cross-functional teams to develop comprehensive proposals for prospective clients.
- Increased sales revenue by strategically identifying and pursuing new business opportunities.
- Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
Business Owner
First Call Transportation
04.2007 - 06.2013
- Developed strategic marketing plans to increase brand visibility and customer engagement.
- Managed financial operations, ensuring accurate budgeting and forecasting for sustainable growth.
- Oversaw daily business activities, optimizing workflows to enhance operational efficiency.
- Implemented customer relationship management (CRM) systems to improve client interactions and retention.
- Developed comprehensive business strategies to enhance operational efficiency and market presence.
- Implemented marketing initiatives across multiple channels, driving brand awareness and customer engagement.
- Oversaw daily operations, ensuring compliance with industry regulations and quality standards.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
- Developed comprehensive business plans outlining short-and long-term objectives, guiding decision-making processes for sustained success.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Developed strategic partnerships for expanding business opportunities and strengthening relationships with key stakeholders.
- Collaborated effectively with cross-functional teams to address challenges and identify areas for improvement, driving overall business success.
General Manager
Con=Way Canada Aka XPO Logistics
12.2001 - 11.2007
- Directed operational strategies to optimize productivity and enhance team performance.
- Implemented process improvements resulting in increased efficiency across departments.
- Led cross-functional teams to achieve organizational goals and drive business growth.
- Developed and executed strategic plans aligned with company objectives and market trends.
- Fostered a culture of continuous improvement through training and mentorship initiatives.
- Collaborated with stakeholders to align operations with overall business strategy and vision.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
Diploma - Production And Operations Management
Centennial College
Scarborough, None06-1998
Skills
- Problem-solving
- Team leadership
- Customer service
- Operational efficiency
- Operations monitoring
- Planning and implementation
- Staff management
- Project management
- Employee motivation
- Staff development
- MS office
- Client relationships
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 300 staff members at 2025 Toronto Marathon.
- Managed Operations for 3rd party Security company at Union Station (Toronto), Pan Am Center (Toronto) , TTC Gatehouses , and at the exhibition.
- Managed and planned security events staff for Caribana, Valorant, Toronto Boat Show, Toronto Marathon, Shelter Movers, and numerous condo buildings.
Languages
French
Elementary
Interests
- Youth Development Programs
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Team Sports
- Playing Sports
- Historical Exploration
- Volunteering
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- I enjoy helping others and giving back to the community
Timeline
Operations Manager
West Egg Security
02.2024 - 07.2025
National Account Manager
Chubb Fire and Security
02.2022 - 11.2023
Senior Business Development Manager
TFI
09.2013 - 09.2021
Business Owner
First Call Transportation
04.2007 - 06.2013
General Manager
Con=Way Canada Aka XPO Logistics
12.2001 - 11.2007
Diploma - Production And Operations Management
Centennial College
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