Thomas Cabral
Kingston ,ON
Summary
Accomplished Superintendent of Community Housing at Queen's University, adept in construction management and fostering strong relationships. Excelled in resolving conflicts and ensuring project adherence to deadlines and budgets, demonstrating key decision-making and leadership. Enhanced customer satisfaction and team efficiency at Minos Restaurants, showcasing organizational effectiveness and construction safety expertise.
Overview
37
37
years of professional experience
Work History
Superintendent of Community Housing
Queen's University
03.2018 - Current
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
Server
Minos Restaurants
03.1988 - 08.2001
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Law And Security - Police Science
Loyalist College of Applied Arts And Technology
Belleville, ON06.1988
Skills
- Relationship building and management
- Construction supervision
- Construction management
- Key decision making
- Staff education and training
- Organizational effectiveness
- Leadership and vision
- Construction safety
Languages
English
Full Professional
Portuguese
Elementary
Accomplishments
While coaching my boys in basketball and soccer as part of the Kingston impact and junior gaels I learned that compromise in competition does not equal a loss but rather a valuable lesson. I have applied to my life since and certainly now as a single father.
Timeline
Superintendent of Community Housing
Queen's University
03.2018 - Current
Server
Minos Restaurants
03.1988 - 08.2001
Law And Security - Police Science
Loyalist College of Applied Arts And Technology
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