Thomas Arechiga
Temple City
Summary
Motivated and customer-focused retail professional with experience driving sales, building customer relationships, and coaching team members in a fast-paced home improvement environment. Recognized for strong product knowledge, exceptional customer service, and the ability to connect customers with solutions that meet their needs. Proven success as a Home Depot Hardware Coach and Pro Ambassador, supporting professional customers and contributing to department sales growth. Bilingual, adaptable, and committed to delivering outstanding results.
Overview
3
3
years of professional experience
Work History
Hardware pro ambassador
Home Depot
Monrovia
06.2025 - Current
- Assisted customers in identifying products and solutions for home improvement projects.
- Served as Hardware Pro Ambassador, developing relationships with professional contractors and driving department sales through product recommendations and service excellence.
- Supported pro customers with product selection, project planning, and order fulfillment.
- Provided expert knowledge on hardware products and tools, enhancing customer experience in department.
- Promoted to Hardware Coach, mentoring associates and helping train new team members on customer service standards, product knowledge, and department procedures.
- Contributed to a positive team culture by leading through example and supporting store objectives.
- Maintained department organization, inventory accuracy, and merchandising standards.
Cashier
Yum Yum Donuts
La Puente
12.2023 - 02.2024
- Processed customer transactions accurately and efficiently.
- Provided friendly customer service to enhance customer satisfaction in a fast-paced environment.
- Restocked merchandise and maintained store cleanliness to ensure a well-organized shopping experience.
- Supported daily operations to foster a welcoming and efficient customer experience.
mechanic volunteer
AAA & J tamazula tired
Torrance
12.2023 - 02.2024
- Supported front office operations and enhanced customer interactions.
- Utilized organizational and communication skills to streamline processes.
- Adapted to changing responsibilities in fast-paced environment.
- Contributed independently and collaboratively to optimize daily operations.
Education
Monrovia High School
Monrovia, CASkills
- Customer Service Excellence
- Sales & Upselling
- Relationship Building
- Pro Customer Support
- Team Coaching & Training
- Product Knowledge
- Inventory & Merchandising
- Problem Solving
- Active Listening
- Communication
- Cash Handling & POS Systems
- Bilingual (English & Spanish)
- Time Management
- Fast Learner
- Team Collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Hardware pro ambassador
Home Depot
06.2025 - Current
Cashier
Yum Yum Donuts
12.2023 - 02.2024
mechanic volunteer
AAA & J tamazula tired
12.2023 - 02.2024
Monrovia High School