Kathryn Allen
Windsor
Summary
Proven customer service expert from Fred's Farm Fresh International Market, adept in cash handling and fostering positive customer interactions. Excelled in staff training, ensuring a seamless transition to new POS technologies, significantly enhancing operational efficiency. Demonstrated reliability and professionalism, contributing to a notable increase in customer satisfaction and sales.
Punctual and honest Travelodge with solid background in cleaning environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
21
21
years of professional experience
Work History
Cashier
Fred's Farm Fresh International Market
06.2013 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items,
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Deli Clerk
Elias Market
05.2010 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Housekeeping Room Attendant
Travelodge By Wyndham
09.2003 - 03.2007
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Responded to requests from patrons for linens and toiletries.
Education
High School Diploma -
Century Secondary High School
Windsor, ON06-1994
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Staff training
- Guest inquiries
- Problem-solving
- Honest and dependable
Timeline
Cashier
Fred's Farm Fresh International Market
06.2013 - Current
Cashier/Deli Clerk
Elias Market
05.2010 - 01.2013
Housekeeping Room Attendant
Travelodge By Wyndham
09.2003 - 03.2007
High School Diploma -
Century Secondary High School
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