Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

THIWARAD POOCHAROEN

Calgary,AB

Summary

Successful Telecommunication and Digital Service business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Regional Business Consultant

Advanced Info Service Public Co
01.2014 - 08.2023
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Customers Care and Support Officer

Advanced Info Service Public Co
01.2011 - 12.2013
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Monitored employee and customer interactions to assess quality of service.
  • Developed and maintained relationships with customers to enhance customer satisfaction.

Customer Service Representative

Advanced Info Service Public Co
04.2007 - 12.2010
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Arts - Hotel And Tourism Management

Payap University
Chiang Mai, Thailand
10.2006

Skills

  • Stakeholder Relations
  • Revenue Generation
  • Account Retention
  • Project Management
  • Sales Forecasting
  • Customer Needs Assessments
  • Sales Channel Development
  • Customer Support
  • Negotiation Competency
  • Customer Relationship Management
  • Corporate Communications
  • Continuous Improvements
  • Organizational Improvements
  • Customer Satisfaction
  • Troubleshoot Service Issues
  • Client Requirements

Accomplishments

  • Ranked #1 in National Sales on Non-Voice Products for 2010, 2011 and 2012.
  • Ranked #1 in Gross Regional Sales on Enterprise Customers for 2017.

Languages

English
Limited Working
Thai
Native or Bilingual

Timeline

Regional Business Consultant

Advanced Info Service Public Co
01.2014 - 08.2023

Customers Care and Support Officer

Advanced Info Service Public Co
01.2011 - 12.2013

Customer Service Representative

Advanced Info Service Public Co
04.2007 - 12.2010

Bachelor of Arts - Hotel And Tourism Management

Payap University

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THIWARAD POOCHAROEN