Thi Van Ha Pham
Surrey,BC
Summary
Dynamic and results-driven Sales associates with over 3 years of experience in the fashion industry. Proven track record in driving sales, delivering exceptional customer service, and building lasting client relationships. Expert in product knowledge, trend analysis, and personalized styling. Adept at working in high-paced retail environments and committed to representing Gucci’s brand values and aesthetic. Skilled in leveraging CRM systems, managing inventory, and executing visual merchandising strategies to enhance the customer experience and achieve sales targets.
Overview
4
4
years of professional experience
Work History
Sales Associate
Michael Kors Store
Richmond, BC
11.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Michael Kors Outlet
Richmond, BC
11.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Receptionist
Modern Nail Studio
Vancouver, BC
07.2022 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Sales Associate
Kate Spade
Richmond, BC
05.2021 - 08.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Hair Salon Assistant
Hair Studio
Vancouver, BC
07.2020 - 04.2021
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
Education
Bachelor of Arts - Cosmetology Studies
Vancouver Community College
Vancouver, BC08.2022
High School Diploma -
Sands Secondary
Delta, BC07.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Relationship Building
- Cash Handling
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
- Store Opening and Closing
- POS System Operation
- Upselling
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Sales Associate
Michael Kors Store
11.2023 - 06.2024
Sales Associate
Michael Kors Outlet
11.2022 - 07.2023
Receptionist
Modern Nail Studio
07.2022 - 10.2022
Sales Associate
Kate Spade
05.2021 - 08.2022
Hair Salon Assistant
Hair Studio
07.2020 - 04.2021
Bachelor of Arts - Cosmetology Studies
Vancouver Community College
High School Diploma -
Sands Secondary