Thi Tuyet Nhi Nguyen
Prince Albert,SK
Summary
Dedicated and results-driven customer service expert (with external and internal customers) with more than 6 years of expertise in providing first-rate assistance and ensuring complete customer satisfaction. Extensive experience handling challenging situations, developing positive rapport with customers, and meeting or exceeding all performance targets, year after year. Skilled in using superior interpersonal, communication, and problem-solving abilities to improve client interactions and boost company performance.
Overview
12
12
years of professional experience
Work History
Operation Associate
Western Union
02.2021 - 08.2023
- Directly support Vietnam and Myanmar clients in their daily operations.
- Applied excellent problem-solving, process development, and strategic implementation skills to support all areas of daily operations between the company and clients.
- Maintained and prioritized the to-do-list and followed up with external and internal teams to complete the projects on-time.
- Collaborated with internal departments to establish smooth implementation of operational processes and procedures.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
BUSINESS AND ADMINISTRATION EXECUTIVE
LANOMADA MANAGEMENT AND CONSULTING COMPANY LIMITED
10.2018 - 03.2020
- Organized and updated databases, records, and other information resources.
- Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize profitability of client relationships.
- Collected data, input records, and protected electronic files.
- Answered incoming phone calls; received, classified, and elevated complaints of customers to the Director of the Company.
PAYMENT OFFICER
VIETCAPITAL BANK - HEAD OFFICE
09.2015 - 05.2018
- Coordinating with the Bank’s branches and relevant professional offices in the issuing of bank guarantees, such as: performance bonds, repayment guarantees, and advance payment bonds, to enterprises in different sectors and industries.
- Providing professional training to staffs.
- Developing internal policies to enhance efficiency in daily operations in the field of issuing bank guarantees.
- Communicating with customers and clarified regulatory requirements to customers.
Credit Management Officer
NATIONAL CITZEN BANK - HEAD OFFICE
10.2011 - 08.2015
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Developing credit procedures and credit products
Education
Post-Graduate - Business Management
Saskatchewan Polytechnic
Prince Albert, SK05.2024
Bachelor of Arts - International Relations
Ho Chi Minh USSH
Ho Chi Minh, VietnamBachelor of Science - Finance And Banking
Van Lang University
Ho Chi Minh, VietnamSkills
- Customer Service and Assistance
- Complain resolution
- MS Excel and Word
- A team player
- Organizational skills and strong attention to detail
- Ability to work independently under high pressure
- Ability to prioritize work and meet tight deadlines
Timeline
Operation Associate
Western Union
02.2021 - 08.2023
BUSINESS AND ADMINISTRATION EXECUTIVE
LANOMADA MANAGEMENT AND CONSULTING COMPANY LIMITED
10.2018 - 03.2020
PAYMENT OFFICER
VIETCAPITAL BANK - HEAD OFFICE
09.2015 - 05.2018
Credit Management Officer
NATIONAL CITZEN BANK - HEAD OFFICE
10.2011 - 08.2015
Post-Graduate - Business Management
Saskatchewan Polytechnic
Bachelor of Arts - International Relations
Ho Chi Minh USSH
Bachelor of Science - Finance And Banking
Van Lang University
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