THI THUY TRANG DINH - FELIZ
Vancouver,BC
Summary
Dynamic and customer-focused individual with a passion for creating amazing experiences in a fast-paced environment. Recognized for ability to cultivate a warm and inviting atmosphere for guests while efficiently managing high-volume traffic. Strong communicator and team player, excelling at collaborating with colleagues to ensure smooth operations. Eager to leverage skills and enthusiasm within the retail industry environment.
Overview
5
5
years of professional experience
Work History
Barista/Cashier
Hem 377 Coffee
09.2023 - Current
- Operate commercial espresso machines and other coffee-brewing equipment with precision and efficiency
- Manage cash transactions accurately by using POS and maintain cleanliness and organization of the café area
- Promote a welcoming atmosphere by greeting customers with a friendly attitude and promptly addressing their needs
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce waste.
Retail Sales
Hasaki Cosmetic
01.2020 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Offered each customer top-notch personal service to boost sales and customer satisfaction.
Education
Master at Global Technology Administration -
Fairleigh Dickinson University, Vancouver Campus
05.2025
Skills
- Customer service: Engaging with customers, convert into sales, active listening to understand customer needs and preferences, quick resolution of customer complaints or issues with tact
- Adaptability: Willing to learn new skills, new systems, new processes, and new tools to adapt with new environment, change according to different contexts, different customers, and different locations Ability to work efficiently in a fast-paced environment while maintaining high standards of quality
- Team Player: Having ability to join team, working effectively in multidisciplinary teams, contributing to shared idea and promoting a positive team dynamic
Other Skills:
- Cash handling
- Inventory Management
- Point of sale operation
Timeline
Barista/Cashier
Hem 377 Coffee
09.2023 - Current
Retail Sales
Hasaki Cosmetic
01.2020 - 07.2020
Master at Global Technology Administration -
Fairleigh Dickinson University, Vancouver Campus
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