Thi Thanh Van Lam
Estevan,SK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Hospitality Lecturer
Hoasen University
HCMC, Vietnam
04.2014 - 07.2014
- Provided guidance to students on course selection, career planning, and other educational matters.
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Advised students on their academic progress and career goals.
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Mentored graduate students with their research projects and dissertations.
- Supervised independent studies conducted by individual students or small groups of students.
- Delivered lectures to undergraduate classes of varying sizes.
- Created instructional and lecture plans for classes in compliance with course objectives.
Front Office Manager
Savills Vietnam - Xi Riverview Palace Project
HCMC, Vietnam
11.2011 - 07.2013
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Luce - Michelin Star Restaurant's Hostess
The InterContinental San Francisco
SF, CA
07.2010 - 07.2011
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted customers and provided them with menus.
- Verified reservations and wait times with customers.
- Ensured compliance with health and safety regulations at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Provided menus to customers and answered questions regarding menu items.
- Provided excellent customer service by addressing customer needs promptly.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Accurately recorded customer information into reservation system.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Demonstrated strong interpersonal skills when interacting with customers.
F&B Internship
Fairmont Turnberry Isles Resorts
Miami, FL
03.2009 - 12.2009
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted in the planning and execution of event support for in-person engagements.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
F&B Management Trainee
Trump International Miami Beach Resorts
Florida, US
10.2006 - 04.2008
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Enhanced leadership abilities through training and hands-on task completion.
- Collaborated with senior management to ensure successful implementation of projects.
- Developed and maintained relationships with vendors and suppliers.
- Monitored inventory levels and adjusted purchasing plans accordingly.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Learned company processes, procedures and employee role functions.
- Participated in leadership training sessions to develop managerial skills.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Assisted in developing strategic business plans under supervision of senior managers.
- Participated in cross-functional training programs to understand various business operations.
F&B Service Trainee
The Grand Hotel
Torquay, UK
06.2005 - 06.2006
- Demonstrated a strong knowledge of product features and benefits while providing advice to customers.
- Performed daily maintenance tasks such as cleaning, stocking, ordering supplies and equipment.
- Provided customer service to customers by responding to inquiries, addressing complaints and resolving problems.
- Organized merchandise displays to ensure adequate inventory levels were maintained at all times.
- Listened to customer needs to identify and recommend best products and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
F&B Service Intern
Hotel De La Paix
Lausanne, Switzerland
10.2004 - 04.2005
- Provided support to customers with inquiries and complaints regarding products or services.
- Maintained a high level of professionalism when responding to customer issues or concerns.
- Resolved customer problems by providing accurate and timely solutions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Master of Arts - Educational Leadership And Management
University of Regina
Regina, SK09-2026
Master of Science in Hospitality Management -
Florida International University
Miami, USA04.2010
PGD of Business Administration in Hotel and Tourism Management -
University Centre César Ritz
Brig, Switzerland04.2005
Bachelor of Business Administration -
Hung Vuong University
Vietnam12.2002
Skills
- Student performance evaluation
- Classroom Management
- Program assessment
- Faculty Collaboration
- Curriculum Creation
- Course Development
- Academic advisement
- Student Engagement
Other Qualifications
- AUN-QA Quality Assessment at Programme Level, Center for Educational Testing and Quality Assessment, Vietnam, 2/2018
- Academic Teaching Excellence, British Council, Vietnam, 12/2016
- TESOL Certificate, Australasian Training Academy, HCMC, Vietnam, 11/2011
- Supervisor Management Workshop, Trump International Beach Resort, USA, 12/2006
- Effective Management Certificate, Trump International Beach Resort, USA, 3/2007
- Food and Drink Service Level 2 - National Vocational Qualification, UK, 3/2006
- Foundation Certificate in Health & Safety in the Workplace, Chartered Institute of Environmental Health, UK, 3/2006
Industryexperiences
- 11/2011, 7/2013, Front Office Manager, Savills Vietnam - Xi Riverview Palace Project, HCMC, Vietnam
- 07/2010, 7/2011, Hostess, The InterContinental San Francisco, SF, CA, US
- 03/2009, 12/2009, F&B Internship, Fairmont Turnberry Isles Resorts, Miami, FL, US
- 10/2006, 04/2008, F&B Management Trainee, Trump International Miami Beach Resorts, Florida, US
- 06/2005, 06/2006, F&B Service Trainee, The Grand Hotel, Torquay, UK
- 10/2004, 04/2005, F&B Service Intern, Hotel De La Paix, Lausanne, Switzerland
Academicexperiences
- 7/2021, present, Vice Dean, Faculty of Hospitality, Hoasen University, HCMC, Vietnam
- 9/2019, 7/2021, Deputy Head, Department of Hotel Management, Hoasen University, HCMC, Vietnam
- 7/2014, 9/2019, Lecturer/Academic Program Advisor, Department of Hospitality Management, Hoasen University, HCMC, Vietnam
- 4/2014, 7/2014, Lecturer, Department of Hospitality Management, Hoasen University, HCMC, Vietnam
- 9/2016, 1/2018, Visiting Lecture, International University, HCMC, Vietnam
Languages
Vietnamese
Native/ Bilingual
English
Professional
Affiliations
- Reading
- Running
- Hiking
Timeline
Hospitality Lecturer
Hoasen University
04.2014 - 07.2014
Front Office Manager
Savills Vietnam - Xi Riverview Palace Project
11.2011 - 07.2013
Luce - Michelin Star Restaurant's Hostess
The InterContinental San Francisco
07.2010 - 07.2011
F&B Internship
Fairmont Turnberry Isles Resorts
03.2009 - 12.2009
F&B Management Trainee
Trump International Miami Beach Resorts
10.2006 - 04.2008
F&B Service Trainee
The Grand Hotel
06.2005 - 06.2006
F&B Service Intern
Hotel De La Paix
10.2004 - 04.2005
Master of Arts - Educational Leadership And Management
University of Regina
Master of Science in Hospitality Management -
Florida International University
PGD of Business Administration in Hotel and Tourism Management -
University Centre César Ritz
Bachelor of Business Administration -
Hung Vuong University
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