Thishara Perera
BC
Summary
Dynamic and results-driven HR and Operations Manager with a talent for building seamless, efficient workplaces where teams can thrive. Brings extensive expertise in workforce scheduling and operational strategy, adept at balancing complex staffing needs with organizational priorities to ensure smooth, high-demand operations. Recognized as "Leader of the Month" across the British Columbia Interior district for a hands-on leadership approach, proactive problem-solving, and commitment to a positive, safe workplace. Skilled in utilizing data-driven insights and HR technologies to optimize processes and elevate team performance. Dedicated to continuous improvement, with a proven ability to tackle challenges with adaptability, empathy, and a focus on long-term success.
Overview
5
5
years of professional experience
Work History
Assistant Manager- Human Resources and Operations
Old Navy
06.2023 - Current
- Awarded "Leader of the Month" for February across the entire Interior British Columbia District, recognized for exceptional performance, leadership, and commitment to team success.
- Created and maintained weekly employee schedules, ensuring effective coverage for store operational needs while considering availability, time-off requests, and compliance requirements.
- Managed urgent scheduling adjustments to maintain workforce levels, swiftly addressing unplanned absences and medical accommodations.
- Coordinated time-off management by tracking requests and arranging coverage, contributing to seamless program operations.
- Facilitated communication of schedule updates and resolved conflicts to support a productive, team-oriented work environment.
- Utilized HR software (Workday and Personal Management) to monitor attendance and maintain accurate records, ensuring smooth payroll processing and data integrity.
- Led the Joint Health and Safety Committee and maintained First Aid certification, actively promoting a safe workplace and conducting monthly alarm checks.
- Utilize data analysis and market trends to forecast sales and contribute to strategic business planning.
- Execute end-to-end HR responsibilities, including recruitment, onboarding, and training for a team of 35 employees.
- Manage administrative tasks, including supply orders, ensuring stocked inventory, and maintaining the functionality of technology and machines.
Product Operations Specialist
Old Navy
03.2023 - 06.2023
- Manage all operations related to the shipment process, signage and markdowns of products
- Lead the team while executing inventory placement and marketing in a timely manner
- Track and coach accountability to enhance team productivity goals while communicating the improvements
- Manage the order fulfillment process, coordinating with distribution centers to ensure timely and accurate shipments
- Support the merchandising team in product placement, visual displays, and overall store presentation
Teacher's Assistant for Economics
Thompson Rivers University
01.2022 - 04.2023
- Assisting Faculty Members with technology set-up and troubleshooting
- Assisting Faculty Members with student engagement activities
- Assist in preparing and delivering lectures, presentations, and lab sessions
- Published an article on the experience as the first Technical Teaching Assistants- Walking the Path of Teaching Assistants
Senior Lead- Customer Operations
Old Navy
11.2022 - 03.2023
- Analyze conversion data to exceed customer loyalty and experience
- Efficiently multitasking while communicating with in-store customers and responding to customer inquiries over the phone with urgency
- Assisting the merchandising, product, and customer operations team
- Lead and mentor a team of customer operations professionals, fostering a positive and high-performance work culture
- Provide guidance, training, and support to team members to ensure exceptional customer service
- Collaborate with senior management to align customer service goals with overall business objectives
- Handle escalated customer issues and provide resolutions in a timely and customer-focused manner
Brand Associate
Old Navy
09.2021 - 11.2022
- Became the Brand Associate for the month of January and May 2022
- Recognized as a brand associate who provided 100% Super Cash Loyalty to customers
- Providing customer service by anticipating customer needs and adhering to store service experience standards
- Leveraging omnichannel offerings to deliver a frictionless customer experience
Assistant Manager- Human Resources
E-Silk Route Ventures (Pvt) Ltd T/A Silk Cooperation
07.2020 - 07.2021
- Oversaw staff scheduling and coverage to optimize daily operations, balancing coverage needs and budget constraints.
- Coordinated recruitment, onboarding, and performance evaluations, enhancing team integration and productivity.
- Managed time-off and attendance, maintaining detailed records for compliance and effective payroll processing.
- Acted as a liaison between HR and department heads, ensuring alignment of staffing with business objectives.
- Developed and implemented streamlined processes for scheduling and documentation, improving operational efficiency.
Executive- Sales and Marketing
E-Silk Route Ventures (Pvt) Ltd T/A Silk Cooperation
10.2019 - 07.2020
- Drafted award-winning documents for the National Chamber of Exports Sri Lanka Awards, resulting in the company securing two Gold Awards in the Spice and Spice-based sector and Organic Product sector categories
- Initiated and executed a comprehensive marketing plan in collaboration with the team, contributing to enhanced brand visibility and market presence
- Oversaw and coordinated sales operations across online platforms, including websites, emails, and various digital media channels, optimizing sales generation strategies
Education
Master of Business Administration -
Thompson Rivers University
Kamloops, BC07-2023
Bachelor of Science - International Business And Management
University of Plymouth
Sri Lanka09-2019
Skills
- Full Cycle Recruitment
- Employee Scheduling Optimization
- Leadership and operational knowledge
- Communication & Conflict Resolution
- Health and Safety Compliance
- Data-Driven Decision Making
Membership and Certifications
- CPHR (BC & Yukon) Member studying towards achieving the CPHR Designation
Timeline
Assistant Manager- Human Resources and Operations
Old Navy
06.2023 - Current
Product Operations Specialist
Old Navy
03.2023 - 06.2023
Senior Lead- Customer Operations
Old Navy
11.2022 - 03.2023
Teacher's Assistant for Economics
Thompson Rivers University
01.2022 - 04.2023
Brand Associate
Old Navy
09.2021 - 11.2022
Assistant Manager- Human Resources
E-Silk Route Ventures (Pvt) Ltd T/A Silk Cooperation
07.2020 - 07.2021
Executive- Sales and Marketing
E-Silk Route Ventures (Pvt) Ltd T/A Silk Cooperation
10.2019 - 07.2020
Master of Business Administration -
Thompson Rivers University
Bachelor of Science - International Business And Management
University of Plymouth
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