Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

THIPPABATHINI MARY SRUJANA

Cornwall,Canada

Summary

Customer-focused professional with extensive experience in customer service and order management. Demonstrates strong problem-solving abilities and excels in coordinating with internal teams and vendors to resolve inquiries and enhance the customer experience. Known for maintaining professionalism in high-volume environments while managing multiple requests.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Home Depot
01.2025 - Current
  • Provided professional customer service by assisting with product selection and order inquiries.
  • Handled inbound calls, listening to concerns and coordinating timely resolutions.
  • Assisted customers with returns, exchanges, and delivery-related inquiries in person and via phone.
  • Managed multiple customer requests simultaneously while ensuring accuracy and professionalism.
  • Supported order management processes by tracking deliveries and coordinating with vendors.
  • Utilized multiple systems for product lookups, verifying availability, and documenting interactions.
  • Resolved complex customer issues through research and appropriate escalation as needed.
  • Promoted Pro Xtra memberships and credit applications by aligning products with customer needs.

Education

Master of Arts - Leadership

Trinity Western University
Canada
01-2026

Master of Technology - Communication & Networks

NIT Rourkela
India
01-2019

Bachelor of Technology - Electronics & Communication Engineering

JNTU Pulivendula
India
01-2017

Skills

  • Customer service and support
  • Issue resolution
  • Multitasking and prioritization
  • Returns and exchanges
  • Inbound phone support
  • Relationship management
  • Multitasking and prioritization
  • Problem solving
  • Attention to detail
  • Communication skills
  • Microsoft Office proficiency

Availability

  • Flexible / all days

Timeline

Customer Service Associate

Home Depot
01.2025 - Current

Master of Arts - Leadership

Trinity Western University

Master of Technology - Communication & Networks

NIT Rourkela

Bachelor of Technology - Electronics & Communication Engineering

JNTU Pulivendula
THIPPABATHINI MARY SRUJANA