THIORO KANE
Toronto,Canada
Summary
Bilingual customer-focused professional with 10 years of experience in supporting diverse groups and high-volume environments. Provided timely resolutions for inbound and outbound inquiries by multitasking across multiple systems and connecting with internal departments to improve customer satisfaction. Bring calm, detail-oriented communication in English and French, strong active listening, and proficiency with Microsoft Office to help FIFA Guest Operations deliver high participation and unforgettable fan engagement in North America.
Demonstrated ability to use effective communication and problem-solving skills to achieve team goals.
Overview
13
13
years of professional experience
Work History
Bilingual Customer Sales and Service Agent
Air Canada
06.2022 - Current
- Handled inbound and outbound calls, enhancing customer satisfaction through timely resolutions to inquiries and issues.
- Navigated diverse platforms and networks to connect with multiple departments for comprehensive customer assistance.
- Developed creative solutions for complex customer situations, ensuring a seamless experience even in distress circumstances.
- Provided detailed information on flights, fares, destinations, and promotions, contributing to an informed customer base.
Production Team Member
Village Juicery
09.2018 - 03.2020
- Created fresh, organic juice menu, enhancing customer engagement and satisfaction.
- Organized packaging for daily orders, ensuring 100% accuracy in order fulfillment.
Merchant Services / Client Service Specialist 2
Chase Paymentech
04.2017 - 06.2018
- Resolved merchant inquiries, enhancing the customer experience for 100+ merchant accounts weekly.
- Streamlined payment processing procedures, improving response time by and increasing transaction efficiency.
- Collaborated with cross-functional teams to troubleshoot technical issues, resulting in a 40% reduction in escalated calls.
Guest Experience
Mc Donald's Restaurant in Montreal and Tim's Hortons Restaurant in Toronto
04.2013 - 11.2015
- Delivered exceptional customer service to drive-through and in-store patrons in a high-pressure environment.
- Managed cash, debit, and credit transactions, ensuring 100% accuracy to maintain operational integrity.
- Prepared food and beverages with a focus on safety and hygiene, contributing to an unforgettable guest experience.
- Collaborated with team members to streamline operations, promoting a well-organized and efficient venue.
Retail Assistant
Rieker Shoes and L'Oreal Canada Private Sale – Nova Staffing Agency
03.2015 - 07.2015
- Coordinated customer inquiries related to product selection and fitting, enhancing customer satisfaction and engagement.
- Maintained organized presentation of merchandise, improving customer shopping experience.
- Restocked inventory efficiently to ensure product availability, contributing to daily sales goals.
Education
BACHELOR's DEGREE - Economics With A Concentration in Finance
Université Du Québec À Montréal
Montreal, Quebec06-2013
Skills
- Customer Service Skills: Customer Service, Active Listening, Problem Solving, Conflict Resolution in multicultural environments
- Able to maintain strong communication in a fast-paced environment
- Language Skills: English, French
- Technical Skills: Microsoft Office
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Bilingual Customer Sales and Service Agent
Air Canada
06.2022 - Current
Production Team Member
Village Juicery
09.2018 - 03.2020
Merchant Services / Client Service Specialist 2
Chase Paymentech
04.2017 - 06.2018
Retail Assistant
Rieker Shoes and L'Oreal Canada Private Sale – Nova Staffing Agency
03.2015 - 07.2015
Guest Experience
Mc Donald's Restaurant in Montreal and Tim's Hortons Restaurant in Toronto
04.2013 - 11.2015
BACHELOR's DEGREE - Economics With A Concentration in Finance
Université Du Québec À Montréal