Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Awards
Timeline
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Thinal Hivin Mahawaduge

Brampton,ON

Summary

Dedicated IT Support Specialist with a strong foundation in technical support, troubleshooting, and customer service. A graduate from Algoma University, consistently recognized for academic excellence, including Dean’s List honors. Skilled in diagnosing and resolving hardware, software, and network-related issues, with a problem-solving mindset and a passion for technology. Committed to delivering efficient IT support and contributing to the seamless operation of business-critical systems. Eager to continue growing within the IT industry by leveraging technical expertise and analytical skills to enhance user experiences and system reliability.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Intuition Consultancies Inc
02.2024 - Current
  • Provide first-line technical support for hardware, software, and network-related issues, ensuring prompt resolution in accordance with Service Level Agreements (SLAs).
  • Diagnose and troubleshoot technical problems via phone, email, and remote support tools, escalating complex issues as necessary.
  • Travel to client sites to deliver in-person technical support when required, ensuring minimal disruption to business operations.
  • Install, configure, and maintain IT systems, including user accounts, security softwares, and enterprise applications.
  • Assist in system upgrades, software deployments, and troubleshooting security-related concerns.
  • Document incidents, resolutions, and best practices to enhance knowledge sharing and process improvement.
  • Collaborate with cross-functional teams to optimize IT infrastructure and enhance user experience.

Warehouse Associate

Remco Forwarding Limited
07.2022 - 03.2024
  • Proficiently handled inbound shipments, ensuring proper receiving, inspection, and storage of goods.
  • Managed inventory adjustments and tracked stock levels to maintain accuracy and efficiency.
  • Utilized the High Jump platform for tasks such as generating reports, conducting inventory searches, and processing shipments.
  • Assisted with order fulfillment, including picking, packing, and preparing products for shipment to meet deadlines.
  • Maintained a clean and organized warehouse environment while adhering to safety protocols.
  • Collaborated with team members to optimize warehouse processes and improve overall productivity.

Education

Bachelor of Science - Computer Science

Algoma University
Sault Ste. Marie, None
10-2023

Skills

  • Problem-Solving
  • Customer Service
  • Time Management
  • Teamwork

Certification

Certificate in Hardware Engineering


Google IT Support Professional Certificate

Languages

English
Full Professional
Sinhala
Native or Bilingual
Tamil
Professional Working

Awards

Recipient of the Dean's Award, Algoma University

Timeline

IT Support Specialist

Intuition Consultancies Inc
02.2024 - Current

Warehouse Associate

Remco Forwarding Limited
07.2022 - 03.2024

Bachelor of Science - Computer Science

Algoma University

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Thinal Hivin Mahawaduge