Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Volunteer Works
Hobbies and Interests
References
Education
Generic

THINA SINGLA

Airdrie

Summary

Experienced with insurance claims management and policy coordination, ensuring compliance and accuracy in all documentation. Utilizes strong organizational skills and attention to detail to streamline processes and improve workflow. Knowledge of customer service and problem-solving techniques to effectively address policyholder concerns.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative and Insurance Coordinator

Sierra Springs Dental
07.2024 - Current
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.

Junior Manager and Insurance Coordinator

Kingsview Dental
06.2020 - 06.2024
  • Processing, verifying and recording financial and insurance documents and forms for all patients.
  • Improve patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Examine and verify the accuracy of work and authorize routine payments, credits and other transactions.
  • Coordinated continuing education opportunities for dental staff members, promoting professional development within the practice environment.
  • Identify training needs and train workers in job duties and clinic policies.
  • Proficient in dental terminology and procedures.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Implement efficient working process, reviewing accounts receivable and accounts payable.
  • Greeting patients in person, on the phone and via email in a professional, welcoming and friendly manner.
  • Working with patients in regards to insurance, explaining procedures, finance options and taking large payments.
  • Streamlined office operations for increased efficiency and reduced overhead costs.
  • Supportive & Eager team player that adapts well to all situations.
  • Fast learner when put into new environments.

Front end Cashier

Real Canadian Superstore
01.2018 - 01.2020
  • Billing and transaction of the various goods to be purchased by the customers.
  • Interacting with customers and making sure the customers leave the store with a smile providing an outstanding customer service.
  • Organizing and learning new skills every day.
  • Keep records and accounts.

Education

Licensed Practical Nurse Diploma -

Bow Valley Collage
08.2025

Advanced Communication Skills

MGE Management Experts
11.2023

Associate of General Sciences -

Capilano University
01.2020

Grade 10 to Grade 12 completed in India -

Saint Fateh Singh International School
01.2017

Skills

  • Hardworking and committed
  • Financial Management
  • Staff Training and Development
  • Recruitment and hiring
  • Multi-tasker and organized
  • Performance Reviews
  • Team Coordination
  • Project management experience
  • Technical skills
  • Advanced MS Office Suite
  • AbelDent Software

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Certification in advanced communication skills.


Timeline

Administrative and Insurance Coordinator

Sierra Springs Dental
07.2024 - Current

Junior Manager and Insurance Coordinator

Kingsview Dental
06.2020 - 06.2024

Front end Cashier

Real Canadian Superstore
01.2018 - 01.2020

Licensed Practical Nurse Diploma -

Bow Valley Collage

Advanced Communication Skills

MGE Management Experts

Associate of General Sciences -

Capilano University

Grade 10 to Grade 12 completed in India -

Saint Fateh Singh International School

Volunteer Works

  • Participated in various orientations as a volunteer and as a mentor,
  • Engaged as a Peer leader with and help other students in meaningful ways.
  • Facilitated workshops, and provided information or academic support.
  • Participation in various leadership committees and human rights fundraisers.
  • Joined youth camps to provide community support.

Hobbies and Interests

  • Reading
  • Cooking
  • Socializing

References

References available upon request.

Education

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THINA SINGLA