Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Thilina Amarasiri

Scarborough,ON

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

5
5
years of professional experience

Work History

Customer Experience Manager

The Home Depot
10.2022 - Current
  • Ensuring both in store and online customers who are placing orders with Vaughan North store are experiencing the best customer service is the main responsibility of the CXM.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed new employees and on-going performance assessment of current employees.

Department Supervisor - Pro Desk & Rental

The Home Depot
  • Managing PASAs who maintain multiple contractor accounts
  • Making sure on hand of key SKUs for pro customers are maintained at store level with the support of other DSs
  • Achieving key performance indicators for the pro department
  • Monthly planned pro sale
  • HDCCs
  • Pro Extra
  • Managing the tool rental department with high level of efficiency
  • Making sure all tools are in rentable condition to the customers
  • Following with the tool tech associate for the issues with tools
  • Managing tool inventory with regular tool audits.

Regional Sales Manager

Hemas Consumer Brands
04.2019 - 04.2020
  • Managing territory managers and sales executives in the region
  • Setting sub area Primary and Redistribution targets
  • Responsible for both primary and redistribution sales targets
  • Managing distributor partners
  • P&L Management
  • Buffer stock management
  • Trade credit management
  • Distributor development
  • Managing brand activities within the region
  • Responsible for multiple sales KPIs in the region.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.

Education

MSc Sales Management -

Sri Lanka Institute of Marketing

BSc (Food Science) -

University of Sri Jayawardenapura, Sri Lanka

PG Dip in Marketing (CIM) -

Chartered Institute of Marketing, UK

Skills

  • Customer Service
  • Sales Team Management
  • Coaching
  • Sales team development
  • Sales data analyzing
  • Implementation of route to market strategies
  • Profit and Lost Analysis
  • Distributor development
  • Budgeting and Forecasting
  • Working with ERP software (SAP)

Personal Information

Title: Customer Experience Manager - The Home Depot

Languages

English

Timeline

Customer Experience Manager

The Home Depot
10.2022 - Current

Regional Sales Manager

Hemas Consumer Brands
04.2019 - 04.2020

Department Supervisor - Pro Desk & Rental

The Home Depot

MSc Sales Management -

Sri Lanka Institute of Marketing

BSc (Food Science) -

University of Sri Jayawardenapura, Sri Lanka

PG Dip in Marketing (CIM) -

Chartered Institute of Marketing, UK

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Thilina Amarasiri