Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thilan Dissanayake

Thilan Dissanayake

Timmins,ON

Summary

Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation while driving supply chain strategies for end-to-end pipeline management and supply planning. I am skilled in negotiation and strategic decision-making and have perfected 10 years of experience in leading organizational business units.

Overview

9
9
years of professional experience

Work History

Assistant Manager - Supply Chain

Califolink Logistics Pvt Ltd
02.2018 - 12.2023
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced customer satisfaction through timely order fulfillment and proactive communication.
  • Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
  • Managed procurement activities, ensuring cost-effective sourcing of materials and on-time delivery from suppliers.
  • Reduced lead times for key products with strategic supplier negotiations and inventory management.
  • Developed strong relationships with customers, providing personalized assistance and support.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed team of customer service representatives, ensuring consistent high-quality service delivery.
  • Collaborated with management to develop strategies for enhancing the overall customer experience.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed budgets effectively by monitoring expenses closely and finding ways to cut costs without sacrificing service quality or employee morale.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Worked closely with other departments within the organization to ensure seamless coordination when addressing complex customer issues or escalating concerns as needed.
  • Streamlined operations for better efficiency, implementing new policies and procedures.

Sales Executive

Famous Pacific Shipping Lanka Pvt Ltd
12.2014 - 02.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Education

Under Post Graduation Diploma - Supply Chain Management

Northern College of Applied Arts And Technology
South Porcupine, ON
09.2025

Graduated Diploma - Supply Chain Management And Logistics

International Professionals Academy (UK)
London, United Kingdom
03.2018

Skills

  • Problem Solving
  • Customer Service
  • Logistics Coordination
  • Data Analysis
  • Strategic Planning
  • Time Management
  • Supplier Relationship Management
  • Supply Chain Management

Languages

English
Professional Working

Timeline

Assistant Manager - Supply Chain

Califolink Logistics Pvt Ltd
02.2018 - 12.2023

Sales Executive

Famous Pacific Shipping Lanka Pvt Ltd
12.2014 - 02.2018

Under Post Graduation Diploma - Supply Chain Management

Northern College of Applied Arts And Technology

Graduated Diploma - Supply Chain Management And Logistics

International Professionals Academy (UK)

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Thilan Dissanayake