Thilakshi Perera
Surrey,British Columbia
Summary
A committed and loyal employee with an emphasis on achieving operational excellence and escalated customer service. Extensive background in working in a financial institution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Cashier & Bottle Sorter
Return-IT Bottle Depot
07.2022 - Current
- Handle the cash counter of the Depot
- Sort bulk recyclable bottles
Assistant Manager
National Savings Bank
05.2019 - 06.2022
- Assisted manager in reaching targets assigned to Branch.
- Planned and implemented day-to-day operations of the branch.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased savings and fixed deposits portfolio of the branch by 10% within 3 months.
- Planned schedules and delegated assignments to meet coverage and service demands.
Executive
National Savings Bank
03.2017 - 05.2019
- Carried out credit evaluations for lending customers and acted as the credit officer of the branch.
- Increased personal loan portfolio of the branch by 3 fold within 2 years.
- Established the recovery policy more effectively within the branch reducing Non- performing loan portfolio of the branch by 10%
- Supervised the cash availability of the branch, did the ATM (Automated Teller Machine) cash loadings and monitored cash insurance requirements accordingly.
- Handled over 50 customers per day.
- Handled problematic customers to maintain excellent customer service.
Banking Officer
National Savings Bank
08.2014 - 03.2017
- Promoted banking products by maintaining a good rapport with Savings and Fixed Deposit Customers.
- Assisted customers by phone and in person by answering banking questions and recommending solutions and handled more than 50 customer calls per day.
- Analyzed customer profiles to identify appropriate products and provided value-added approaches to client issues.
Education
Master of Business Administration -
University Canada West
Vancouver, BCDiploma in Applied Banking And Finance - Banking And Finance
Institute of Bankers' Sri Lanka
Colombo, Sri Lanka03.2022
Bachelor of Arts - Economics
University of Kelaniya
Kelaniya, Sri Lanka10.2013
Professional Qualification in Human Resource Management - Human Resource Management
Institute of Personnel Management
Colombo, Sri Lanka01.2013
Skills
- Customer Service
- Effective Communication
- Cash Handling
- Strong Negotiation skills
- Attention to Detail
- Handling customer complaints
- Team Player
- Customer Accounts Management
- Banking Operations Knowledge
- Loan Approval
- Operational Efficiency
- Loan Application Assessment
- Client Rapport-Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cashier & Bottle Sorter
Return-IT Bottle Depot
07.2022 - Current
Assistant Manager
National Savings Bank
05.2019 - 06.2022
Executive
National Savings Bank
03.2017 - 05.2019
Banking Officer
National Savings Bank
08.2014 - 03.2017
Master of Business Administration -
University Canada West
Diploma in Applied Banking And Finance - Banking And Finance
Institute of Bankers' Sri Lanka
Bachelor of Arts - Economics
University of Kelaniya
Professional Qualification in Human Resource Management - Human Resource Management
Institute of Personnel Management
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