Thilak Sampath
Surrey,BC
Overview
10
10
years of professional experience
Work History
Yard Supervisor
Colonial Countertops Ltd
05.2023 - Current
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new team members on proper and safe use of tools and equipment.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Developed and implemented strategies to improve team productivity and efficiency.
Custodian
Burnaby School District
06.2019 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in school buildings by vacuuming, cleaning windows, and dusting.
- Performed periodically stripping, scrubbing and waxing the floors and shampooing the carpet areas.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Supervised supplies in inventory and submitted reorder requests.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
MHE Operator
Samsung SDS
10.2021 - 04.2023
- Verified articles received against corresponding paperwork, noting any discrepancies to promote inventory accuracy.
- Maintained forklift by troubleshooting breakdowns, performing preventive maintenance and conducting routine pre and post inspections.
- Picked, packed and scanned orders using RF guns.
- Read work orders and received oral instructions to determine work assignments and material or equipment needs.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Sorted, organized and restocked products in [Number]-foot warehouse by unloading shipments and safely moving products to storage locations.
Operations Manager
A&W® Restaurants
06.2016 - 05.2019
- Increased sales 25% by Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased profit by streamlining operations.
Assistant General Manager
Dennys Restaurant
08.2014 - 06.2016
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Generated 30% in additional revenue by growing customer base through outstanding service.
Restaurant Manager
Freshslice Pizza
01.2014 - 07.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Professional Working
Kannada
Professional Working
Malayalam
Professional Working
Timeline
Yard Supervisor
Colonial Countertops Ltd
05.2023 - Current
MHE Operator
Samsung SDS
10.2021 - 04.2023
Custodian
Burnaby School District
06.2019 - Current
Operations Manager
A&W® Restaurants
06.2016 - 05.2019
Assistant General Manager
Dennys Restaurant
08.2014 - 06.2016
Restaurant Manager
Freshslice Pizza
01.2014 - 07.2014