Thilak Sampath
Surrey,Surrey BC
Summary
Versatile, self-assertive and a hardworking professional looking to contribute the personal skills and strength in a dynamic organization, with leadership qualities who take interest in performing and strive to achieve the objective. Highly organized, proactive, and punctual with team-oriented mentality.
Overview
25
25
years of professional experience
Work History
Yard Incharge / Forklift Operator
Colonial Countertops
05.2023 - Current
- Verify the quantity and description of materials received by checking merchandise against the packing list
- Maintain the storage yard in order and ensure the inventory are maintained
- Make transfer orders, prepare and secure loads with transfer packs for safe transportation.
- Communicated with team members to coordinate efficient and accurate movements.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
CUSTODIAN
Burnaby School District
06.2019 - Current
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Adhering strictly to health and safety regulations while performing duties.
Fork Lift Operator
Neovia Logistics / Samsung sds
05.2021 - 04.2023
- Receiving, sorting, putting away items, storage, order picking and packing, and shipping
- Accurately places materials on shelves, in racks or other designated storage areas in an orderly manner
- Enters quantity received against the purchase order in the computer system and prints back order and inventory stock put away list
- Review all orders to determine if they were picked correctly
- Ensure warehouse/equipment is maintained on a regular basis
- Safely operates all the necessary equipment in work area.
OPERATIONS MANAGER
A&W RESTAURANTS
06.2016 - 05.2019
- Increased sales 25% by Implemented business strategies, increasing revenue and effectively targeting new markets at multiple restaurants
- This includes managing all aspects of profitability in the Area: Coaching restaurant management in effective key variable costs of food, labour and other controllable’s
- Consistently delivering an industry leading guest experience as detailed in our strategy and measured by internal and external consumers measures (e.g Brand Compliance Reports, Delighting Guest Reports, Self Assessments, Guest Connect)
- Developing and maintaining a strong working climate in the area with the management team.
- Developing a highly performing team through effective processes of recruitment, selection, training, delegation, coaching and performance management.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
ASST GENERAL MANAGER
DENNYS RESTAURANT
08.2014 - 06.2016
- Responsible for the financial overview, budgeting, P&L (NOP), Sales, customer cordial relations, food cost, labour cost, inventories, purchase, staff schedules, hiring and training, payroll, maintained SOP, OSAT, BPR and Pride review
- Assist the Executive General Manager for all District reports – weekly and monthly.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured that customer service standards were met or exceeded at all times.
RESTAURANT MANAGER
FRESHSLICE PIZZA WEST VANCOUVER
01.2014 - 07.2014
- Responsible for quality food & service consistency to ensure maximum operating, financial performance primarily for our location, managed inventories, purchases and responsible for the P&L and maintained cordial relations with the customers to assure satisfactory services.
- Supervised and trained staff in customer service, food handling, and safety protocols.
COMMISSARY MANAGER
JUBILIANT FOOD WORKS LTD
BANGALORE, INDIA
07.2011 - 12.2013
- A master franchisee of Domino’s Pizza International in India
- Responsibility limits to Maintaining highest levels of service to the Dominos stores (i.e) identify KPI'S, Purchases, Inventory Controls / Warehouse, Dispatches to Stores, Overlook the work of staff, MIS and Reports, Production.
- Ensured compliance with health, safety, and sanitation regulations in the commissary.
- Worked closely with vendors to negotiate contracts for product supply agreements.
Operations Manager
AL-SUWAIKET TRADING AND CONTRACTING
, Saudi Arabia
06.2007 - 05.2011
- Spearheaded operations with responsibility for the overall efficiency and viability of the unit
- Handled operations including inter/ intra departmental coordination, logistics of supplies quantitatively and qualitatively
- Designed & implemented systems, processes & procedures to facilitate smooth functioning of operations to ensure top/bottom line profitability
- Formulated and implemented policies, procedures and various operational strategies while ensuring adherence to regulatory requirements and norms
- Managed housekeeping, front office and food and beverage departments of the property with a staff of 300 individuals
- Oversaw financial management, budget management, accounting and payroll activities.
Senior Operations Manager
HOTEL SURABI INTERNATIONAL
VELLORE, INDIA
01.2004 - 05.2007
- Directed, motivated and trained 120 staff members at the outlets
- Contributed significantly in establishing and implementation of short and long-range departmental goals, objectives, policies, and operating procedures
- Managed operations and ensured maximum customer satisfaction by providing quality service, value-added service & an experience of difference from the rest
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Resolved customer inquiries and complaints requiring management-level escalation.
Regional Operations Manager
Pizza Corner India Pvt Ltd
06.1999 - 12.2003
- Organized events such as conferences or workshops aimed at improving operational practices in the southern regions - 25 outlets.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Developed and implemented policies and procedures to improve operational efficiency.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
Education
Building Service Worker Certificate Program -
Burnaby Continuing Education
02.2019
Bachelor of Science - Hotel & Catering Mgmt
Vel’s College of Science, (Madras University
04-1999
Skills
- Client Relationship Management
- Inventory Management
- Computer Skills
- Hotel Operations
- Hotel Management
- Facilities Management
- Work Planning and Prioritization
- Operational Efficiency
- Teamwork and Leadership
- MS Office
- Training and Mentoring
- Food Service Operations
- Performance Evaluations
Timeline
Yard Incharge / Forklift Operator
Colonial Countertops
05.2023 - Current
Fork Lift Operator
Neovia Logistics / Samsung sds
05.2021 - 04.2023
CUSTODIAN
Burnaby School District
06.2019 - Current
OPERATIONS MANAGER
A&W RESTAURANTS
06.2016 - 05.2019
ASST GENERAL MANAGER
DENNYS RESTAURANT
08.2014 - 06.2016
RESTAURANT MANAGER
FRESHSLICE PIZZA WEST VANCOUVER
01.2014 - 07.2014
COMMISSARY MANAGER
JUBILIANT FOOD WORKS LTD
07.2011 - 12.2013
Operations Manager
AL-SUWAIKET TRADING AND CONTRACTING
06.2007 - 05.2011
Senior Operations Manager
HOTEL SURABI INTERNATIONAL
01.2004 - 05.2007
Regional Operations Manager
Pizza Corner India Pvt Ltd
06.1999 - 12.2003
Building Service Worker Certificate Program -
Burnaby Continuing Education
Bachelor of Science - Hotel & Catering Mgmt
Vel’s College of Science, (Madras University
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